Client Success Agent

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🕒 May 7

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Act as a primary point of contact for our clients and gift recipients • Manage support tickets • Join short client calls or demos to troubleshoot issues • Help resolve problems, guide users through key features, and deliver concise demos and walkthroughs • Respond to and manage inbound client and recipient support tickets in a timely and professional manner • Troubleshoot issues, provide clear solutions, and escalate when necessary • Maintain high responsiveness and follow-through until resolution • Lead brief calls with clients to address questions, resolve issues, and provide ongoing support • Act as a trusted point of contact for assigned accounts • Ensure clients feel supported and confident using the product • Guide users through features and workflows based on their needs • Tailor walkthroughs to different use cases and levels of experience • Gather customer feedback and share insights with internal teams • Identify common issues or trends and help improve processes • Contribute to a positive, customer-first experience • Work closely with Product to resolve issues • Communicate customer needs and recurring challenges

🎯 Requirements

• At least 2 years previous experience in customer support, customer success, or account management • Experience working in a high-volume ticketing environment a plus • Strong communication skills, both written and verbal • Comfortable leading calls and presenting to clients • Problem-solving mindset with attention to detail • Ability to manage multiple conversations and priorities simultaneously • Engaging, customer-first personality • Ability to stay calm and effective under pressure • Strong time management and organizational skills • Ability to quickly learn and explain technical concepts to non-technical users • Proactive mindset with the ability to anticipate client needs • Strong follow-up and ownership mentality - doesn’t let tasks slip through the cracks • Experience and a preference for working remotely • Flexibility to adapt to changing priorities in a fast-paced environment • Data-driven approach to tracking customer issues and improving processes • Ability to identify patterns in customer feedback and suggest improvements.

🏖️ Benefits

• Contact us to get more details about the benefits we offer.