Associate Customer Experience Representative

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $29.2k - $50.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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TCGplayer (an eBay company)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

eCommerce • Gaming • Marketplace

TCGplayer is a prominent online marketplace providing resources and a platform for collectible gaming items. As an eBay company, TCGplayer strives to make the collectibles marketplace more connected and efficient, gathering the world's collectible gaming information to make it accessible and useful. With a focus on community, diversity, and professional growth, TCGplayer has a strong culture rooted in a quest for knowledge and passion for what they do. The company is also recognized as a Great Place to Work, promoting innovation and collaboration among its team.

📋 Description

• Provide accurate and quality responses to all customer inquiries and requests via email • Go beyond for our customers to exceed their expectations and provide a first-class experience • Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries • Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams • Educate and empower our customers on our policies, tools, and product lines • Using the customer voice to help drive change and site improvements through continuous feedback and escalations • Triage customer tickets within our team and cross-departmentally

🎯 Requirements

• A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field • Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing • Experience with a CRM like Zendesk or Salesforce • Strong problem-solving skills and the ability to work effectively in a team environment • Familiarity with the collectible gaming industry • Experience working with a high-performing customer experience team

🏖️ Benefits

• full range of medical, financial, and/or other benefits • 401(k) eligibility • various paid time off benefits, such as PTO and parental leave