Platform Success Manager

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Facilitate a smooth onboarding process for new customers. • Develop and deliver onboarding materials, training sessions, and support resources. • Proactively engage with customers to understand their needs and ensure continuous value from the Hatch platform. • Conduct regular check-ins and business reviews with customers to assess satisfaction and identify improvement opportunities. • Collect and analyze customer feedback to inform product improvements. • Collaborate with the product team to prioritize and implement customer-driven enhancements. • Define and document onboarding and engagement processes. • Create best practices and scalable solutions for customer success initiatives. • Monitor and interpret user and application engagement metrics. • Provide insights and reports to internal teams to drive product and service improvements. • Develop and conduct training programs for customers to maximize platform adoption and utilization. • Provide ongoing support and troubleshooting to ensure customer success.

🎯 Requirements

• Proven track record of collaborating with customers to solicit and act upon feedback. • Demonstrated ability to foster relationships and work closely with both technical and non-technical stakeholders. • Well-organized and self-directing with the ability to create and communicate processes across both external and internal teams. • Passion for problem-solving and a knack for spotting opportunities for optimization. • Strong analytical skills with an ability to monitor and interpret user and application engagement metrics. • Clear, empathetic, and effective communication skills. • Driven by a genuine desire to help customers succeed and achieve their goals. • Comfortable navigating and explaining technical platforms to a varied audience. • Commitment to continuous learning and staying updated with industry best practices.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.