Service Delivery – Project Coordinator

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Zella Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

Cybersecurity • Cloud Services • IT Support & Consulting

Zella Technologies is a comprehensive IT services provider that specializes in managed services, cybersecurity, cloud solutions, and IT support and consulting. With a team of over 15,000 onsite technicians and 300 remote technicians active in five countries, Zella Technologies delivers custom-made IT solutions tailored to meet the unique needs of businesses. Their offerings include VoIP systems, cloud backup, infrastructure as a service, and executive consulting, ensuring robust technology support and proactive management for their clients' IT environments.

📋 Description

• Take ownership of the operational flow behind customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through. • Ensure quotes are accurate, orders are placed correctly, shipments are tracked, and inventory is processed. • Coordinate deployments, follow up with customers, and validate vendor invoices before they go to accounting. • Help ensure documentation remains accurate, complete, and up to date. • Manage action items ensuring commitments and assignments do not get lost.

🎯 Requirements

• Learn the business and understand how our services are built and delivered • Keep track of many moving pieces at once • Stay highly organized and detail-oriented • Communicate clearly with customers, vendors, warehouse staff, technicians, partners, and leadership • Follow through and make sure work gets completed • Research products, pricing, vendors, licensing, and process options when needed • Build structure, templates, and better workflows over time • Spot gaps or inconsistencies before they become bigger problems • Take direction on the desired outcome and turn that into operational execution • Create and maintain organizational accountability around commitments and action items • Drive follow-through by ensuring assigned work remains visible until completed • Help ensure documentation remains accurate, complete, and current across operational areas • Balance persistence and professionalism when following up with internal teams, customers, and vendors • Escalate issues appropriately when commitments are repeatedly missed or ignored

🏖️ Benefits

• TBD