Strategic Customer Success Manager

May 5

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Onapsis

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Protecting the business applications that power the global economy.

ERP security • SAP security • Oracle EBS security • cybersecurity • business-critical application security

201 - 500

💰 $55M Series D on 2020-10

Description

• As a Strategic Customer Success Manager at Onapsis, you'll wear two hats: trusted advisor and value champion. • You'll own the success of a dedicated group of customers, diving deep into their business needs and guiding them toward maximizing the potential of their Onapsis solutions. • Collaboratively, you'll shape future product investments and ensure each customer's journey unlocks optimal value. • Your focus? Surging satisfaction, skyrocketing product adoption, and ultimately, boosting their lifetime value through a signature experience. • Working cross-functionally within Onapsis, you'll champion their needs, flawlessly resolve any concerns, and ensure every customer is a true priority. • Thriving in this role, you'll impact individual customers and fuel Onapsis' growth by cultivating deep, lasting relationships that drive value across the board.

Requirements

• 7+ years experience in a customer success role at an on-premise and/or SaaS software company • Demonstrated ability to maintain high retention across a portfolio of customers • Strong understanding of enterprise security, vulnerability management, and organizational workflows. • ERP experience (SAP, Oracle, etc.) a plus. • Proven ability to present at all levels, including C-suite, on security best practices and Onapsis solutions. • Effective collaboration and cross-functional teamwork skills. • Experience managing customer success and sales processes using CRM software. • Experience in an early to mid-stage security software company preferred. • Candidates based in the US Pacific time zone strongly preferred for this role

Benefits

• Flexible work options: Flexible Friday’s and Onaflex PTO • Competitive Total Reward Packages, including compensation, benefits • The space to learn and grow as part of Onapsis’ rapidly growing tribe • Career path and mentoring opportunities