ServiceNow Product Manager

🕒 Agosto 4

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✅ Gerente de Produto

👻 Score fantasma 14%

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10Pearls

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

10Pearls é uma empresa global de desenvolvimento digital que faz parceria com empresas para transformar, criar novos produtos e expandir equipes por meio de soluções tecnológicas avançadas. Com especialização em inteligência artificial, soluções em nuvem, arquitetura de aplicativos empresariais e transformação digital, a 10Pearls oferece serviços incluindo engenharia de produtos, consultoria em IA, desenvolvimento de aplicativos web e móveis, dados e análises, e cibersegurança. A empresa possui presença em vários continentes e atende indústrias como saúde, serviços financeiros, telecomunicações, energia e mais, com um forte foco em inovação de produtos e segurança.

Descrição

• Own and maintain the product roadmap and backlog across multiple ServiceNow production instances, including ITSM, CSM, HR Onboarding, ITOM AIOps, and IT Service Manager • Design forms and service portals using UX best practices • Make configuration changes and minor HTML and CSS code modifications • Create reports and dashboards to visualize trends and provide actionable insights for leadership • Manage scope and negotiate delivery trade-offs as priorities evolve • Lead change management, adoption strategies, and operational embedding for major product, platform, and process initiatives • Identify and proactively manage cross-team delivery and dependency risks • Conduct stakeholder and target-user interviews to identify problems and future needs • Analyze and document user paths, use cases, gaps, and integrations • Lead structured early-stage discovery • Drive Agile planning and prioritize user stories across features, defects, and technical debt • Partner with engineering leads, UX/UI teams, legal, risk, and security • Define product success metrics using analytics data • Monitor the competitive and vendor landscape • Generate release and knowledge-base documentation and support field training • Run experiments and beta/pilot programs • Participate in solutioning through wireframes, sketches, and best-in-class research

🎯 Requisitos

• 3+ years of product management experience with ServiceNow, preferably across multiple product lines including ITSM, CSM, HR Onboarding, ITOM AIOps, or IT Service Manager • Bachelor's degree from a four-year college or university, or equivalent combination of education and experience • Experience in real estate, travel, or retail preferred • Experience presenting to and influencing stakeholders and senior leaders • Ability to communicate complex information simply to varied audiences • Agile/Scrum mindset and expertise • Strategic, top-down thinking • Strong proactive communication and collaborative working ability • Ability to negotiate without being adversarial • Ability to communicate and partner effectively with executives and senior leaders • Ability to lead projects across multiple teams and stakeholders • Ability to influence cross-functional teams without formal authority • Excellent teamwork and ability to motivate engineering teams and foster creativity • Ability to manage expectations while making others feel listened to and respected • Willingness to take ownership and go above and beyond • Problem-solving ability and openness to change

🏖️ Benefícios

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site