Enterprise Solutions Manager

🕒 Julho 6

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11:11 Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

🤝 B2B

🔒 Cibersegurança

🏢 Corporativo

💰 Private equity em 2021-10

B2B • Cybersecurity • Enterprise

A 11:11 Systems é um provedor de plataforma de nuvem resiliente e serviços de TI gerenciados, focada em ajudar organizações a modernizar, proteger e gerenciar sua infraestrutura. Eles oferecem nuvem pública e privada gerenciada, armazenamento de objetos de alto desempenho, backup (incluindo Veeam e Cohesity), recuperação de desastres como serviço (DRaaS) e um conjunto de serviços de segurança como varredura contínua de riscos, detecção e resposta gerenciada (MDR), SIEM gerenciado e EDR. Também fornecem soluções de rede (SD-WAN, SASE, conectividade gerenciada), consultoria e um Console de Nuvem para gestão centralizada, voltados para clientes empresariais e profissionais.

Descrição

• Lead and manage technical service delivery on large & complex accounts. • Direct the design, implementation, and lifecycle management of solutions. • Provide strategic business and technology support to customers. • Document and understand the customer’s current and future business goals and challenges. • Implement and manage effective governance practices across contracted scope of responsibilities. • Develop highly productive customer relationships and become a Trusted Advisor. • Direct lifecycle management (LCM) activities to maintain up-to-date technical documentation. • Develop recovery strategies to meet customer requirements and conduct periodic testing. • Identify sales opportunities and collaborate with Account Executives to grow revenue. • Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. • Develop content and lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs Networking; including routing and switching, security, and firewalls Storage & backup services/administration Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship

🏖️ Benefícios

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs