Enterprise Solutions Manager

🕒 Julho 6

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11:11 Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

🏢 Corporativo

🔒 Cibersegurança

🤝 B2B

💰 Private equity em 2021-10

Enterprise • Cybersecurity • B2B

A 11:11 Systems é uma provedora de soluções gerenciadas em nuvem e resiliência de TI, operando uma premiada plataforma de nuvem resiliente. A empresa oferece nuvem pública e privada gerenciada, armazenamento de objetos de alto desempenho, backup e recuperação de desastres como serviço (DRaaS), serviços de segurança gerenciada (MDR, SIEM, EDR, zero trust) e soluções de rede (SD-WAN, SASE, conectividade multi-nuvem), além de serviços de consultoria e continuidade para clientes empresariais. A 11:11 se posiciona como uma VMware Pinnacle Partner e enfatiza a modernização, proteção e gestão de cargas de trabalho críticas para organizações de setores regulamentados.

Descrição

• Lead and manage technical service delivery on large & complex accounts • Direct the design, implementation, and lifecycle management of solutions • Provide strategic business and technology support/counsel to your customer • Responsible for relationship development and management across key internal and customer stakeholders • Document and understand the customer’s current, future / desired state, business goals and challenges • Provide technical and strategic direction from initial solution design to steady state • Serve as the single point of ownership for technology solutions • Implement and manage effective governance practices and procedures • Develop highly productive customer relationships and become a Trusted Advisor • Direct lifecycle management (LCM) activities to maintain up to date technical documentation • Develop recovery strategies to meet customer RTO/RPO • Manage service / relationship risk areas and takes steps to mitigate • Contribute to securing renewals for expiring contracts • Meet/Exceed SLA targets by driving service management disciplines • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews • Work supportively with colleagues, operating in a manner that is consistent with Code of Business Ethics and Company Values

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience • At least 3 years of demonstrated experience related to Enterprise focused TAM role • Solution Architecture and Customer facing Service delivery experience within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs • Networking; including routing and switching, security, and firewalls • Storage & backup services/administration • Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software • Must be legally eligible to work without visa sponsorship.

🏖️ Benefícios

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs