Lead Cloud Integrations Engineer

🕒 Julho 23

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11:11 Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

🏢 Corporativo

🔒 Cibersegurança

🤝 B2B

💰 Private equity em 2021-10

Enterprise • Cybersecurity • B2B

A 11:11 Systems é uma provedora de soluções gerenciadas em nuvem e resiliência de TI, operando uma premiada plataforma de nuvem resiliente. A empresa oferece nuvem pública e privada gerenciada, armazenamento de objetos de alto desempenho, backup e recuperação de desastres como serviço (DRaaS), serviços de segurança gerenciada (MDR, SIEM, EDR, zero trust) e soluções de rede (SD-WAN, SASE, conectividade multi-nuvem), além de serviços de consultoria e continuidade para clientes empresariais. A 11:11 se posiciona como uma VMware Pinnacle Partner e enfatiza a modernização, proteção e gestão de cargas de trabalho críticas para organizações de setores regulamentados.

Descrição

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers. • Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate. • Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team. • Act as a technical lead for the Cloud Integration team to resolve customer migration/integration problems. • Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc. • Practice extreme ownership of project ticket(s) within area of responsibility. • Follow 11:11 Systems’ best practices for service management. • Deliver superior customer service while maintaining professional relationships. • Own ticket escalations and ensure that it is followed on a consistent basis. • Ensure that migration-related incidents and problems are mitigated. • Collaborate with vendors for support needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in a related field or equivalent work experience required. • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator. • Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager). • Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures. • Experience should include implementing and managing multiple virtual environments. • Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc. • Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS. • 4+ years of experience as a technical support representative with extensive hands-on troubleshooting. • Excellent communicator, high energy, positive attitude, aptitude for professional growth. • Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills. • Ability to pursue positive outcomes for assigned tasks independently. • Must be able to work in assigned country without a visa sponsorship.

🏖️ Benefícios

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs