Customer Solutions Engineer, AI Agents

🔥 19 horas atrás

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1mind

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

1mind é uma plataforma de automação de vendas impulsionada por IA que se posiciona como sucessora das ferramentas de engajamento conversacional como o Drift. A empresa oferece encerradores de AI (marcados como agentes de vendas sobre-humanos, como "Mindy") projetados para ajudar equipes de vendas B2B a qualificar leads, automatizar contatos e melhorar o alcance das metas de vendas. Entregue como um produto SaaS, a 1mind enfatiza integrações com ferramentas de vendas e usa aprendizado de máquina para otimizar vendas conversacionais e o desempenho de conversão.

Descrição

• Lead technical discovery and blueprinting for new customer activations • Map customer business systems to the 1mind AI framework • Design and implement data flows between 1mind agents and client technology stacks, including CRMs, MAPs, APIs, and proprietary databases • Configure visualizations, logic gates, and response triggers for AI Superhumans • Guide customer stakeholders through the activation journey and translate technical hurdles into actionable outcomes • Test agent behaviors before and after deployment to ensure performance and reliability • Partner with Product and Engineering to advocate for features and platform enhancements based on customer activation challenges

🎯 Requisitos

• 3–5+ years in a technical, customer-facing role within a SaaS environment, such as Solutions Architect, Implementation Engineer, or Technical Account Manager • Proven experience integrating systems using REST APIs, webhooks, and middleware • Experience mapping complex business processes using LucidChart, Miro, or Visio • Experience managing high-stakes projects for enterprise-level stakeholders during onboarding or activation • Ability to architect systems and troubleshoot broken logic • Ability to adapt communication from deeply technical discussions with developers to value-driven discussions with executive stakeholders • Familiarity with LLM prompt engineering, vector databases, or NLP concepts is preferred • Knowledge of Python, JavaScript, or SQL is preferred • Experience in Customer Experience or Digital Transformation sectors is preferred • Proficiency with Asana, Jira, or Monday.com is preferred

🏖️ Benefícios

• Equity • Full range of benefits and perks • Remote-first, fast-moving culture • Ownership, autonomy, and impact from day one • Opportunity to expand your network of Superhumans