Customer Success Specialist

Vaga não está no LinkedIn

🕒 Março 11

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $60.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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1VALET

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🛍️ Comércio Eletrônico

🔧 Hardware

🏠 Imobiliário

eCommerce • Hardware • Real Estate

A 1VALET é a líder canadense em soluções de edifícios inteligentes, oferecendo produtos inovadores que simplificam as operações e melhoram a segurança para edifícios de todos os tamanhos. Sua plataforma abrangente inclui recursos como consoles de intercomunicador inteligente, sistemas de entrega de pacotes, controle de acesso e um aplicativo para residentes, que ajudam gestores de ativos, desenvolvedores de condomínios e associações de proprietários a otimizar a gestão de suas propriedades. Com uma interface amigável e foco em aumentar o engajamento dos moradores, a 1VALET visa aumentar o valor dos ativos enquanto simplifica as operações dos edifícios.

Descrição

• Guide new customers through the onboarding process from kickoff to successful platform adoption. • Conduct onboarding calls, product walkthroughs, and training sessions • Help customers become proficient in configuring the platform based on their goals and use cases. • Act as the primary contact for onboarding-related questions and support. • Track onboarding progress and customer engagement in CRM or customer success tools. • Identify potential risks to successful adoption and proactively address them • Collect customer feedback and share insights with Product and Customer Success leadership. • Collaborate with Sales for smooth handoffs and accurate expectation setting • Create or maintain onboarding documentation, guides, and training resources • Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.

🎯 Requisitos

• Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study. • 3+ years of experience in a Customer Success or Account Management role • Experience as a property manager or in a software company operating on a related field (property technology, access control or security) • Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software

🏖️ Benefícios

• A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment • Work with an incredible product - there is true belief across our team that we have the best product on the market • Trust and flexibility - work from home and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. • Competitive compensation structure and 100% employer-paid benefits • Extra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.