Senior Account Manager

🕒 Maio 15

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

💵 $125.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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360 Privacy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

A 360 Privacy é uma empresa de proteção executiva digital que combina uma plataforma SaaS com serviços guiados por especialistas para reduzir a superfície de ataque dos clientes ao remover informações pessoalmente identificáveis (PII), monitorar continuamente a deep e dark web e responder a ameaças direcionadas. Sua gama de produtos (360 Delete, 360 Monitor, 360 Defend) foca na remoção de PII de corretores de dados, detecção de compromissos em tempo real e resposta prática a incidentes para executivos, indivíduos de alto patrimônio líquido e organizações. A empresa enfatiza um serviço rápido e de nível concierge respaldado por especialistas com experiência em operações especiais, inteligência e segurança corporativa, e faz parcerias com MSPs, MSSPs e revendedores para entregar suas soluções.

Descrição

• Own the Client Relationship Deeply Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance. • Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders. • Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations. • Drive Retention and Growth Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes. • Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines. • Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked. • Solve Problems with Authority Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure. • Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly. • Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities. • Contribute to the Team's Playbook Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources. • Contribute to the development of scalable account management practices as the team and client base grow.

🎯 Requisitos

• 5+ years in enterprise or high-touch account management, with a demonstrable record of hitting and exceeding NRR and expansion targets. • Direct experience managing senior stakeholders you've successfully built relationships at the C-suite or equivalent level. • Strong consultative instincts: you diagnose problems, recommend solutions, and lead clients to better outcomes not just relay information. • Analytical rigor: you track health metrics, interpret signals, and make data-backed recommendations without being told to. • Exceptional written and verbal communication; you adjust your register for a board member, a head of security, or a legal counsel without breaking stride. • Comfortable operating without an established playbook: you’ve joined teams early and helped define how the work gets done. • Bias toward transparent, proactive communication. You flag risks early, own mistakes without deflection, and never bring a problem without a proposed path forward. • Strongly Preferred Background or deep familiarity in cybersecurity, executive protection, privacy, intelligence, or a related field you can hold a substantive conversation about the threat landscape, not just the product. • Experience working with UHNW individuals, elite athletes, or Fortune 500 executive teams.