Operations Director – Managed Services

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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3Cloud

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A 3Cloud é um parceiro líder da Azure e inovador da Microsoft, especializado em serviços de IA generativa para organizações empresariais. A empresa oferece expertise em análise de dados, IA, DevOps, desenvolvimento de aplicativos em nuvem e gerenciamento de infraestrutura em nuvem, focando inteiramente na Microsoft Azure para ajudar empresas a transformar e otimizar seu desempenho. A 3Cloud se posiciona como um copiloto confiável na jornada de IA, visando melhorar o desempenho dos negócios por meio de soluções inovadoras e alinhamento estratégico de projetos de IA com os objetivos empresariais. Eles atendem a uma variedade de indústrias, incluindo saúde, serviços financeiros, manufatura e varejo, oferecendo serviços gerenciados e suporte contínuo para habilitar e escalar os impactos positivos da IA.

Descrição

• Help define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives. • Serve as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines. • Lead, mentor, and grow a high-performing team of managers, service leads, and delivery professionals. • Drive initiatives to enhance operational maturity, scalability, and value realization across the Managed Services portfolio. • Lead and support client-facing operational strategy sessions to align services with client business outcomes. • Serve as an escalation point for high-priority clients and ensure prompt and satisfactory issue resolution. • Drive strategic growth in client accounts by identifying opportunities to expand service scope and demonstrating ongoing value. • Advise clients on support trends, IT operations maturity, and service performance improvements. • Oversee day-to-day delivery and performance of managed services teams, including ticket management, service delivery, software/tools, and client reporting. • Ensure alignment with SLAs, KPIs, and continuous service improvement plans. • Drive internal initiatives to refine service delivery models, enhance client onboarding, and standardize operations. • Establish and track operational health metrics and dashboards to support executive reporting and forecasting. • Collaborate with engineering and support leadership to ensure the right technical resources and skills are deployed on each engagement. • Foster a culture of accountability, client-centricity, and continuous learning. • Partner with sales and solution architecture teams to define service offerings and delivery models. • Represent Managed Services in client pitch meetings, RFPs, and renewal discussions when needed.

🎯 Requisitos

• Project or service delivery management of multi-project programs, or a demonstrated ability to manage multiple streams of work - 5+ years exp. • Project and program management - 8+ years exp. • Relationship and team management - 8+ years exp. • Six (6) or more years of progressive IT experience and four (4) or more years overseeing IT operations delivery, required • Experience in IT strategy, business requirements gathering, IT roadmaps and advisory, preferred • Experience in IT Service Management, Operations, or processes improvement and definition, preferred • Experience overseeing delivery teams and measure against defined KPIs, preferred • Experience operating in the Microsoft ecosystem and/or with the Azure platform, preferred • Applicants must already have work authorization; 3Cloud cannot sponsor work visas

🏖️ Benefícios

• Diverse, inclusive and authentic workplace • Growth opportunities • At this time, we cannot sponsor applicants for work visas.

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