Director, Customer Implementations

🕒 Agosto 11

🏈 Alabama, Arizona, +26 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $150.000 - $165.000 / ano

⏰ Tempo Integral

🔴 Especialista

🛠️ Especialista em Implementação

👻 Score fantasma 28%

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3E

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1988

📋 Conformidade

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

A 3E é uma empresa de software de conformidade regulatória que fornece soluções de nível empresarial para gerenciamento e autoria de fichas de dados de segurança (SDS), visibilidade da cadeia de suprimentos e sustentabilidade. Com base em três décadas de inteligência regulatória selecionada, a 3E oferece dados regulatórios habilitados por IA, APIs integradas, integrações SAP e ferramentas de fluxo de trabalho para ajudar fabricantes, fornecedores e profissionais de conformidade a gerenciar requisitos regulatórios globais (REACH, TSCA, GHS, PFAS, Proposição 65, etc. ), automatizar fluxos de trabalho de SDS e apoiar a transparência e os relatórios de sustentabilidade dos produtos. A empresa atende grandes clientes B2B e redes de fornecedores, gerenciando dezenas de milhões de SDS e engajando centenas de milhares de fornecedores.

Descrição

• Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio • Set implementation expectations, operating rhythms, delivery standards, and accountability • Raise standards for delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization • Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and customer communication • Establish risk management practices to identify project health concerns, escalations, resource constraints, and delivery risks • Improve visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and reporting • Bring structure and practical solutions to ambiguous, legacy, and complex customer situations • Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders • Coach talent, address performance gaps, improve cross-product knowledge, and build accountability and continuous improvement • Identify opportunities to use AI, automation, workflow tools, and digital workers to scale implementation operations • Capture implementation insights to support renewals, expansions, account planning, and long-term customer success • Report to the VP of Customer Experience

🎯 Requisitos

• 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations • 6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments • Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity • Experience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR • Strong ability to connect implementation efforts to customer value, ACV, renewals, expansion opportunities, and revenue protection • Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency • Ability to enhance implementation quality through project health systems and ensure go-live readiness and post-sale value realization • Experience navigating ambiguity, transformation, legacy processes, and complex customer needs • Strong customer-facing presence and ability to build trust, communicate clearly, and collaborate with enterprise customers and stakeholders • Based in the U.S. Eastern Time Zone • Eligible to work without sponsorship • Preferred: experience with regulated, data-heavy, or complex enterprise software environments • Preferred: experience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments • Preferred: PMP certification or equivalent project/program management experience

🏖️ Benefícios

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) • Performance-based incentive eligibility • Equity eligibility