Vice President, Customer Strategy, AI – Transformation

🕒 Julho 13

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $190.000 - $210.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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ABC Fitness

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

⚕️ Seguro de Saúde

🧘 Bem-estar

SaaS • Healthcare Insurance • Wellness

ABC Fitness é uma provedora líder de tecnologia, especializada em soluções de software para academias e negócios de fitness no mundo todo. Com um conjunto de plataformas que inclui gestão de academias, gestão de membros e soluções para personal trainers, a ABC Fitness capacita empresas de todos os portes a otimizar operações, engajar membros e impulsionar o crescimento. Suas soluções foram projetadas para atender a uma ampla variedade de modelos de negócios de fitness, de grandes academias a estúdios boutique e personal trainers, garantindo que atendam às necessidades específicas de seus usuários.

Descrição

• Partner with the SVP of Customer Support to define the long-term vision and operating model for a modern, AI-enabled global support organization. • Lead enterprise-scale transformation initiatives that redesign how customer support is structured, delivered, measured, and continuously improved. • Design future-state organizational models, workforce strategies, governance structures, and operating rhythms that enable scalable growth. • Develop and execute a multi-year AI transformation strategy focused on customer experience, employee productivity, operational excellence, and business outcomes. • Serve as the executive leader responsible for aligning Product, Technology, Data, Operations, Legal, Security, and Customer Success around transformation priorities. • Lead organizational change management across multiple business functions, ensuring leaders and employees successfully adopt new operating models and ways of working. • Translate executive strategy into measurable transformation roadmaps with clear milestones, business outcomes, and accountability. • Establish executive-level success metrics that measure organizational effectiveness, customer outcomes, operational performance, AI adoption, and return on investment. • Champion a culture of innovation, experimentation, continuous improvement, and responsible AI adoption. • Represent Customer Support transformation strategy with executive leadership, Board-level audiences, and external partners when appropriate.

🎯 Requisitos

• 15+ years of progressive executive leadership experience leading large-scale transformation within customer-facing organizations. • Proven success leading enterprise-wide AI or digital transformation initiatives that fundamentally changed operating models, customer experiences, or workforce effectiveness (beyond chatbots, copilots, and basic automation). • Deep experience in organizational design, operating model development workforce transformation, and change leadership. • Demonstrated ability to influence executive stakeholders across multiple business functions without direct authority. • Experience developing long-term business strategy and translating strategic vision into enterprise execution. • Strong executive presence with exceptional communication and storytelling skills. • Track record partnering with Product, Engineering, Data, Technology, Finance, Legal, and Operations to deliver transformational business outcomes. • Experience leading complex, cross-functional initiatives with significant organizational impact. • Ability to balance strategic thinking with disciplined execution in fast paced, evolving environments. • Passion for leveraging AI and emerging technologies to transform customer experiences and organizational performance.

🏖️ Benefícios

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!