Court Coverage Specialist

Vaga não está no LinkedIn

🕒 5 dias atrás

🏈 Alabama – Remoto

🏈 Alabama – Remote

💵 $20 - $22 / hora

⏰ Tempo Integral

🟢 Júnior

🚫👨‍🎓 Sem graduação necessária

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ABC Legal Services

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚖️ Jurídico

🤝 B2B

📋 Conformidade

Legal • B2B • Compliance

ABC Legal Services é um dos principais provedores de soluções de service of process (entrega formal de documentos legais) nos Estados Unidos. A empresa oferece entrega de documentos legais confiável e transparente em todos os 50 estados e em numerosos países, utilizando uma ampla rede de process servers profissionais. Com foco em tecnologia e eficiência, a ABC Legal usa um app móvel para fornecer evidências com rastreamento por GPS e atualizações em tempo real para cada diligência de entrega. A empresa é reconhecida por seus serviços abrangentes, sendo a escolha de confiança de escritórios de advocacia, entidades governamentais e pessoas físicas que buscam serviços de documentos legais. A ABC Legal também oferece suporte em e-filing e diversas soluções enterprise.

Descrição

• Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates • Negotiate attorney fees in real time, handle counteroffers, and protect margins while securing coverage • Prioritize competing hearings and triage new and at-risk hearings • Handle last-minute changes, cancellations, and urgent coverage gaps • Onboard attorneys, answer questions, and provide ongoing support • Update law firms on hearing status and maintain client communication • Log activity, confirm assignments, and keep pipeline data accurate • Identify recurring coverage gaps and suggest process improvements in huddles and team meetings • Work toward daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets • Resolve scheduling and conflict issues, prepare the next day's coverage, and hand off outstanding work

🎯 Requisitos

• 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service • Comfortable and efficient on the phone • Strong verbal and written communication • Organized and able to manage many open items simultaneously • Calm and decisive under deadline pressure • Tech-comfortable and quick to learn new platforms • High school diploma or equivalent • Preferred: experience in staffing, dispatch, gig-platform operations, or high-volume call-center/outbound environments • Preferred: track record of hitting or exceeding KPIs in a metrics-driven role • Preferred: familiarity with CRM or scheduling tools • Preferred: exposure to legal, court, or collections operations • Preferred: comfortable on Mac OS and Google Workspace • Scheduling and calendar coordination • High-volume phone, text, and email communication • Negotiation and objection handling • Customer service and relationship management • Pipeline/case management and prioritization • Data entry and CRM/ticketing systems • Attention to detail and multitasking under deadlines • Problem-solving and conflict resolution • Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time • Must be located in Alabama

🏖️ Benefícios

• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance • Promotion from within and a defined career ladder toward senior specialist and supervisor roles • Collaborative, supportive team environment with daily huddles and team meetings