Workforce Operations Manager

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Abound Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1997

💼 Consultoria

🏥 Saúde

🤝 Sem Fins Lucrativos

Consulting • Healthcare • Non-profit

A Abound Health é dedicada a capacitar indivíduos de todas as idades com deficiências intelectuais e de desenvolvimento (I/DD) e necessidades médicas complexas. Eles oferecem uma gama de serviços que inclui residências grupais, emprego apoiado e serviços consultivos especializados, todos centrados no cuidado centrado na pessoa. Sua missão enfatiza a importância da defesa, inclusão e apoio não apenas aos indivíduos, mas também às suas famílias e funcionários.

Descrição

• Lead, coach, and develop the Staffing Liaison team • Match caregivers with client needs and support continuity of services across multiple states • Drive workforce planning, capacity management, and staffing optimization strategies • Maximize caregiver availability and utilization while reducing open client hours • Analyze staffing, recruiting, workforce, and service data to identify trends, capacity gaps, bottlenecks, and improvement opportunities • Develop and monitor workforce KPIs, dashboards, forecasts, and performance reporting • Translate client staffing demand into actionable workforce and recruiting needs • Partner with Clinical Operations, Client Intake, Onboarding, Scheduling, and other operational leaders • Monitor staffing performance and implement action plans to improve coverage, responsiveness, caregiver utilization, and service-level performance • Establish performance expectations and accountability measures for the Staffing Liaison team • Lead operational improvement initiatives that increase productivity, consistency, scalability, and service delivery performance • Optimize workflows, technology utilization, and workforce management practices across markets • Ensure consistent processes, system utilization, and documentation standards across regions • Support strategic initiatives related to organizational growth, workforce planning, capacity forecasting, recruiting strategy, and operational excellence

🎯 Requisitos

• 3+ years of people leadership experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment • Demonstrated success leading teams against measurable performance goals, KPIs, and accountability standards • Experience with workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment • Recruiting or talent acquisition experience strongly preferred, particularly in high-volume or difficult-to-fill workforce environments • Demonstrated ability to use data, analytics, forecasting, and operational reporting to drive decisions and improve outcomes • Experience improving workforce utilization, reducing staffing or service gaps, increasing coverage, or improving operational efficiency • Strong analytical and problem-solving skills • Experience developing or managing KPIs, dashboards, forecasts, and performance reporting • Strong process-improvement skills with experience identifying bottlenecks and implementing scalable operational solutions • Proficiency with workforce management systems, scheduling platforms, CRM systems, reporting tools, and other operational technology • Excellent communication and stakeholder-management skills • Ability to collaborate across clinical, recruiting, and operational teams • Ability to analyze performance data and work hands-on with a team to improve results • Ability to operate effectively in a fast-paced, multi-state environment • Bachelor’s degree in Business, Operations, Healthcare Administration, Human Services, or a related field preferred • Equivalent relevant professional experience may also be considered

🏖️ Benefícios

• Comprehensive health benefits beginning on the 60th day of employment • Dental benefits beginning on the 60th day of employment • Wellness benefits beginning on the 60th day of employment • 401(k) plan available after 12 months of employment • Full-time, salaried position

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