Service Excellence Manager – RN

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Access TeleCare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2004

⚕️ Seguro de Saúde

📡 Telecomunicações

Healthcare Insurance • Telecommunications • Healthcare

A Access TeleCare é a maior fornecedora de serviços de telemedicina especializada em atendimentos agudos nos Estados Unidos, atendendo a mais de 216 milhões de pessoas em quase 15. 000 códigos postais. A empresa faz parcerias com hospitais e sistemas de saúde para oferecer programas de telemedicina clinicamente excelentes em várias especialidades, incluindo saúde comportamental, neurologia, cardiologia e doenças infecciosas. A Access TeleCare integra tecnologia avançada com pools dedicados de médicos especializados licenciados para melhorar o cuidado ao paciente e otimizar operações clínicas, fechando a lacuna entre o atendimento virtual e presencial.

Descrição

• Oversee all clinical processes and serve as the client champion for Access TeleCare’s Neurology programs • Build effective relationships with client stakeholders • Develop clinician workflows • Support new program implementation • Create action plans to support service performance • Interface with clinicians to facilitate clinical excellence • Serve as the clinical point of contact for practice-related issues at partner sites • Maintain working rapport with individual providers covering the service to address clinical workflow or practice issues • Build and maintain positive working relationships with partner facility clinical staff • Analyze and present reports on healthcare processes and patient outcomes • Coordinate performance improvement activities focused on specific patient services or organizational quality initiatives

🎯 Requisitos

• Bachelor’s degree in nursing required • 3+ years’ experience in healthcare • Prior experience as a charge nurse or nurse supervisor preferred • Ability to navigate multiple EMR systems required • Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation • Excellent interpersonal communication skills and the ability to exercise empathy when working with patients and their families • Excellent organizational and time management skills • Demonstrate an understanding of standard clinical procedures, laws, and regulations • Thorough knowledge of medical terminology • Ability to work independently, but function as part of a team • Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment • Must be able to remain in a stationary position 50% of the time • Occasional travel for meetings and collaboration

🏖️ Benefícios

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits including health, dental, vision, life, and 401(k) • Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance • Culture of ownership, transparency, and results where the best ideas rise • Opportunity to directly impact patient access nationwide