Corporate Travel Consultant – Amadeus

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $16 - $27 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

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Internova Travel Group

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2008

📦 Logística

🏨 Hospitalidade

✈️ Turismo

Logistics • Hospitality • Travel

O Internova Travel Group é uma empresa de serviços de viagens proeminente, especializada em fornecer uma gama de soluções relacionadas a viagens. A empresa oferece serviços como viagens de lazer, gestão de viagens corporativas e viagens de cruzeiro, atendendo às diversas necessidades dos clientes. Com um forte foco na satisfação do cliente e experiências de viagem inovadoras, a Internova visa aprimorar a maneira como as pessoas viajam e exploram o mundo.

Descrição

• Service inbound corporate travel requests in a virtual call center environment • Provide extraordinary customer service to Altour clients • Greet all clients with enthusiasm • Provide consultative service to travelers and travel arrangers throughout the booking process • Quote and book accurate domestic and international air, car, and hotel reservations • Complete all reservations accurately and timely • Follow Federal and State travel requirements, including the Fly America Act • Secure the lowest available air, car, and hotel rates at time of booking • Utilize client and Altour negotiated programs when applicable • Utilize GDS low fare search capabilities • Maintain productivity goals measured by transactions per day • Maintain quality goals measured by minimal customer service issues • Maintain customer experience goals measured through call monitoring performance • Proactively support peers and assist with decision-making • Escalate issues to a leader when appropriate

🎯 Requisitos

• Must pass GDS assessment • Typing speed of at least 45 WPM • 5 years’ travel selling experience • 5+ years’ customer service experience, preferably in the travel industry • Exceptional/above & beyond, proactive customer service approach • Excellent travel industry knowledge • Mastery in Amadeus GDS formats, shortcuts, enhancements, and pricing • Corporate travel experience required • Experience in international travel bookings and process • Experience handling multiple accounts • Exceptional written and oral communication skills • Ability to embrace change and adapt • Strong understanding of own skill set and development opportunities • Ability to take direction, offer suggestions, and ask for appropriate guidance • Demonstrates exceptional teamwork • Ability to act as a leader among peers • Ability to provide constructive feedback to peers and leaders when appropriate • Ability to handle difficult situations with minimal guidance • Ability to support peers in decision making • Knows when to escalate to a leader • Strong understanding of key Altour initiatives and strong change management skills

🏖️ Benefícios

• Choice of two medical plans • Choice of two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

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