Client Success Manager, Sales and Renewals

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🕒 Julho 23

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $120.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Accordant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1995

🏥 Saúde

⚕️ Seguro de Saúde

🤝 B2B

Healthcare • Healthcare Insurance • B2B

A Accordant é uma empresa de gerenciamento de cuidados que oferece serviços de gestão de doenças e casos para membros com condições de saúde complexas, disponibilizando suporte individual de enfermagem, monitoramento proativo e ferramentas digitais (integração com o MyChart e um aplicativo móvel) como parte dos planos de saúde. Subsidiária integral da CVS Caremark, a Accordant faz parcerias com pagadores e prestadores para oferecer equipes de cuidados personalizadas, coordenação de recursos e orientação baseada em evidências para ajudar os membros a gerenciar condições crônicas e melhorar os resultados de saúde.

Descrição

• Evaluate, standardize, and continuously improve the subscription renewal process to reduce churn and maximize recurring revenue. • Drive completion of client renewals 90+ days from renewal date, ensuring accurate and timely execution. • Maintain high rigor around renewal timelines, contract visibility, and reporting via Salesforce. • Serve as subject-matter expert on renewal processes, ERP products, and policy changes. • Support team members in handling complex renewals, escalations, and client objections. • Drive the team to maximize upsell and cross-sell opportunities within the existing client base across multiple ERP products. • Develop and maintain in-life sales framework and playbooks to ensure scalable account growth. • Monitor KPIs for expansion revenue, renewal rates, churn, and client retention; translate insights into actionable strategies. • Collaborate with executive leadership, data analytic, and Marketing to drive results of campaigns and outreach with identified client opportunities. • Serve as a mentor and coach for team members in client-facing sales interactions, quote generation, and strategic account management. • Ensure alignment of CSM verticals and organizational departments to maximize efficiency of sales motions. • Lead and develop a high-performing team of direct reports, providing guidance, coaching, and performance management. • Build processes, tools, and data-driven reporting to optimize team effectiveness and accountability.

🎯 Requisitos

• 3 + years managing teams in Customer Success, Renewals, or SaaS operations. • 2+ years in client sales roles with a proven track record of consistently meeting quotas • 1 + years in roles directly responsible for relationship management. • Hands-on experience with Sage Intacct, Acumatica, Sage 100 Contractor, or Sage 300 CRE. • Proven ability to build and optimize processes in a high-growth environment. • Salesforce proficiency or similar CRM experience for workflow management and reporting. • Exceptional verbal and written communication skills; comfortable interacting with senior leadership and C-suite clients. • Strong analytical skills; ability to translate data into actionable recommendations. • Ability to navigate ambiguity, prioritize initiatives, and manage multiple strategic projects simultaneously. • Ability to operate effectively in a remote environment.