Senior Client Success Manager

🕒 Julho 22

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

🤝 Parceiro de Cliente

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#paid

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🏪 Marketplace

📱 Mídia

Marketing • Marketplace • Media

#paid é uma plataforma de marketplace que conecta criadores com marcas para colaborações de marketing. Ela permite que criadores encontrem acordos com marcas e ajuda os profissionais de marketing a contratar criadores para campanhas. A plataforma foca em construir parcerias bem-sucedidas através de estratégias criativas, relatórios em tempo real e insights pós-campanha. #paid também permite que as marcas reutilizem o conteúdo dos criadores em diversos canais de marketing.

Descrição

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity • Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews • Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives • In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients) • Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores • Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities • Manage multiple programs simultaneously with periods of varying workload and complexity • Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements • Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement • Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions • Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

🎯 Requisitos

• You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts • You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals • Experience working with enterprise-level clients in agency, or creator tech is highly preferred • You’re client-obsessed and driven to go above and beyond to keep clients happy • You create meaningful relationships and deeply understand client campaign goals and broader business objectives • You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs • You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking • You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once • You’re data-driven, using insights to tell compelling stories and guide decisions • You’re a strong collaborator who shares learnings, best practices, and resources with your team • You have a growth mindset and consistently seek feedback for self-improvement • You have experience in digital and creator marketing and a strong understanding of social media platforms

🏖️ Benefícios

• Flexible vacation policy • competitive vision, dental and health benefits • team offsites and working hubs • socials (yes, even remotely!) • L&D budgets • RRSP/401K Matching Programs