Strategic Customer Success Manager

🕒 Julho 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $190.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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SentiLink

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🔐 Segurança

💳 Fintech

💸 Finanças

💰 $70.000.000 Series B em 2021-08

Security • Fintech • Finance

A SentiLink é uma empresa focada em combater fraudes de identidade para instituições financeiras. Ao alavancar modelos de machine learning e expertise humana, a SentiLink oferece soluções personalizadas para impedir o roubo de identidade no ponto de aplicação para vários serviços financeiros, incluindo depósitos, crédito e empréstimos. Seus produtos garantem que os clientes possam acessar serviços financeiros com segurança enquanto minimizam as perdas por fraude com uma abordagem flexível e responsiva à gestão de risco.

Descrição

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) • Establish business goals with each client and establish a plan to achieve targets

🎯 Requisitos

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering • Partner with Sales during pre and post sales • Experience with Salesforce and Salesloft, a plus • Self-motivated, detail-oriented, with a big appetite for making our partners successful • Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences • Candidates must be legally authorized to work in the United States and must live in the United States

🏖️ Benefícios

• Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend, and more!