Director of Customer Success – AI

🕒 2 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $192.500 - $264.700 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Uniphore

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2008

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

A Uniphore é uma empresa de IA para negócios que oferece uma nuvem de IA empresarial, soberana, composta e segura, além de um conjunto de agentes de IA e aplicações pré-configurados para atendimento ao cliente, marketing, vendas e recrutamento. Sua plataforma completa abrange conectores de dados e transformação, camadas de conhecimento (RAG e grafos de conhecimento), orquestração de modelos e ajuste fino (fábrica SLM) e fluxos de trabalho multi-agentes, permitindo que as empresas implantem, governem e escalem IA em ambientes on-premises, cloud ou multi-cloud.

Descrição

• Serve as a strategic advisor and primary point of contact for enterprise customers • Drive customer success outcomes using value realization, performance, renewal, retention, adoption, churn, and customer health metrics • Work with Product and platform teams to improve SaaS telemetry and understand customer health in real time • Drive adoption, satisfaction, and long-term value through technical expertise and customer-facing skills • Own executive-level relationships and advise clients on AI strategy, implementation, and value realization • Lead complex engagements deploying AI and data-driven solutions across business functions • Develop success plans and roadmaps aligned with customer business objectives • Partner with Sales, Product, Engineering, and Delivery teams on implementation and continuous improvement • Drive customer adoption, expansion, and retention through strategic planning, outcome tracking, and executive business reviews • Establish scalable enterprise customer-success practices from onboarding through renewal • Serve as an internal and external thought leader on AI use cases, responsible AI, and digital transformation • Provide client feedback to influence the product roadmap • Champion the Uniphore Business AI Cloud Platform and its data and AI capabilities • Report to the U.S. Vice President of Customer Success

🎯 Requisitos

• 10+ years of experience in consulting, customer success, or professional services focused on enterprise technology solutions • 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity • 5+ years of experience engaging end users through C-suite executives • Record of delivering ROI and exceeding retention, customer satisfaction, and advocacy targets • Experience managing complex client relationships and multi-stakeholder engagements with measurable outcomes • Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail • Proven AI consultancy experience and experience driving SaaS growth and adoption • Deep understanding of AI solution architectures, business applications of AI, and AI-related change management • Strong strategic thinking, executive communication, and client-facing presence • Experience with AWS, Azure, or GCP and AI services such as OpenAI, TensorFlow, or Hugging Face • Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks • Exceptional organizational, presentation, and written and verbal communication skills • Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or a related field • Ability to travel at least 25% of the time

🏖️ Benefícios

• Annual incentive opportunity based on target achievement • Pre-IPO stock options • Medical benefits • Dental benefits • Vision benefits • 401(k) with a match • Generous paid time off • Paid holidays • Paid day off for your birthday • Other paid leave policies