Customer Success Specialist – Food Science

🕒 Julho 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 49%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Talent Hackers

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Talent Hackers é uma empresa de recrutamento e seleção focada em trabalho remoto, que encontra, avalia e aloca profissionais remotos em tempo integral de regiões como Nigéria e América do Sul para empresas em todo o mundo. Eles oferecem serviços de contratação de ponta a ponta — definição do escopo do trabalho, triagem de candidatos, RH, integração, conformidade e garantia de substituição — com tarifas fixas e abrangentes significativamente abaixo das contratações comparáveis na América do Norte. A Talent Hackers atende clientes B2B, incluindo startups, agências de marketing, e-commerce, finanças e equipes de saúde em busca de talentos dedicados e alinhados ao fuso horário para funções em marketing, design, operações, finanças e desenvolvimento.

Descrição

• Respond to inbound web and phone inquiries as a knowledgeable first point of contact • Use consultative discovery to understand customer products, goals, timing, questions, and testing or labeling needs • Recommend appropriate laboratory testing, labeling, and related services • Prepare, present, and follow up on quotes and proposals • Guide qualified opportunities toward a clear decision and convert them into projects • Own customer relationships from initial inquiry through project completion and future work • Oversee laboratory testing projects, including submission forms, sample instructions, sample arrival confirmation, delivery dates, status updates, and final report delivery • Manage customer questions about projects, reports, invoices, and next steps • Monitor the support inbox and ensure inquiries and reports are handled accurately and on time • Coordinate nutrition facts panel and recipe template work with the Director of Operations • Coordinate AAFCO-related work and guaranteed analysis with label review projects • Follow up on QuickBooks invoices and help resolve routine billing questions • Identify additional services and future project opportunities • Document customer conversations, project progress, tasks, next steps, and follow-up dates in HubSpot • Maintain project statuses and delivery dates in Monday.com and flag risks or delays • Collaborate with the Director of Operations and other team members on technical, laboratory, labeling, and customer commitments • Communicate clearly during handoffs, coverage periods, and escalations • Contribute customer feedback and recurring questions to improve services, processes, resources, and customer experience

🎯 Requisitos

• 5+ years of experience in consultative inside sales, business development, account management, customer success, or a closely related customer-facing role • Demonstrated ability to manage a sales pipeline and multiple active customer projects with strong organization, follow-through, and attention to detail • Excellent (C-Level) written and verbal English communication skills, including a professional and approachable phone presence • Comfort learning technical services and translating complex information into clear, practical guidance for customers • Experience with HubSpot or a similar CRM • Experience with QuickBooks or comparable invoicing software • Strong working knowledge of Microsoft Outlook, Excel, Word, and Teams • A high sense of urgency, sound judgment, curiosity, and ability to work effectively in a remote team environment • Ability to work full-time MST or PST hours • Preferred: experience in food, pet food, dietary supplements, laboratory testing, technical services, or another regulated industry • Preferred: working knowledge of FDA, USDA, or AAFCO requirements, food labeling, nutrition facts panels, guaranteed analysis, or laboratory reports • Preferred: education or professional experience in food science or a related field

🏖️ Benefícios

• Remote work arrangement • Full-time employment • No outbound cold calling required • Opportunity to work with food, pet food, and supplement manufacturers • Customer success and inside sales role with ownership of the full client journey

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