Customer Success Partner

Vaga não está no LinkedIn

🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 25%

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Eleos Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

🤖 Inteligência Artificial

⚕️ Seguro de Saúde

Healthcare • Artificial Intelligence • Healthcare Insurance

A Eleos Health é uma empresa especializada em oferecer software de saúde comportamental baseado em IA, desenvolvido para aumentar a eficiência e a qualidade da prestação de cuidados. Sua plataforma automatiza tarefas de documentação e compliance para profissionais de saúde comportamental, reduzindo significativamente o tempo dedicado a essas atividades e permitindo que eles se concentrem mais no atendimento aos clientes. Por meio de augmented intelligence e machine learning, a Eleos Health fornece sugestões detalhadas para notas de progresso e insights clínicos, contribuindo para um melhor equilíbrio entre vida pessoal e profissional e para melhores resultados para os clientes. A Eleos Health atende organizações de saúde comportamental em todos os Estados Unidos, oferecendo soluções que se integram perfeitamente aos fluxos de trabalho existentes de prontuários eletrônicos.

Descrição

• Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth • Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors • Use utilization, customer health, workflows, and outcomes data to identify barriers and increase adoption and measurable clinical and operational impact • Identify early signals of customer risk and lead mitigation strategies • Facilitate executive business reviews and other high-impact conversations with data, insights, best practices, and evidence-based recommendations • Partner with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk • Mobilize cross-functional teams and translate customer trends into recommendations for Product, Customer Success strategy, and customer experience • Partner with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy and deliver a seamless customer experience • Share best practices, improve scalable playbooks and processes, and support the growth of the broader Customer Success team • Report to the Manager, Strategic Customer Success

🎯 Requisitos

• 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment • Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases • Proven ability to drive product adoption, measurable value, retention, and strategic account plans • Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders • Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth • Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives • Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment • Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms • Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred • Ability to travel 30% for customer visits

🏖️ Benefícios

• A team of amazing people with a shared vision and the infinite drive to make it happen • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy • Fully remote work environment • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance • Significant equity and 401(k) plans matched to 4% • Company sponsored retirement plan • Global business travel insurance for you and any dependents traveling with you • Domestic conference budget and annual learning & development stipend • Remote work stipend • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments • Fertility treatment and family planning coverage • Annual learning & development stipend • Employee resource groups and team-driven celebrations and events

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