Enterprise Customer Success Manager

🕒 Julho 17

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Verifiable

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

Verifiable é uma empresa especializada em otimização de redes de provedores de saúde. Oferece um conjunto de soluções para verificações de fonte primária, monitoramento de rede, credenciamento e integração de provedores. A Verifiable busca simplificar operações, aprimorar a conformidade e melhorar a eficiência da rede de provedores, atuando com organizações em todo o ecossistema de saúde. Seus serviços incluem processos de credenciamento rápidos e automatizados, verificações de fontes primárias em tempo real e gestão de cadastro de provedores. Com foco em confiabilidade e agilidade, a Verifiable auxilia organizações de saúde a alcançar excelência operacional e reduzir custos, mantendo a conformidade com os padrões NCQA.

Descrição

• Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions. • Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality. • Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers. • Conduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers. • Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services. • Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts. • Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements. • Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases. • Monitor account health and proactively resolve and escalate issues to reduce churn. • Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity. • Pursue ongoing healthcare industry and CRM platform education and training. • Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

🎯 Requisitos

• 5+ years of Senior Customer Success in B2B SaaS (healthcare and Salesforce experience preferred) • Familiarity with Salesforce CRM and customer success tools, including experience building or troubleshooting basic Salesforce process builder/flow automations and reports. • Experience managing a book of business > $3M ARR, building pipeline, & closing deals • Strong Executive relationship-building, communication, presentation and problem-solving skills • Experience navigating complex, matrixed client relationships and driving retention • Proven ability to translate technical concepts into business value for non-technical stakeholders.

🏖️ Benefícios

• Health/Vision/Dental plans • unlimited PTO • new Apple equipment • startup equity as part of your comp package.