Customer Success Manager – US, Mid West, West Coast

🕒 Julho 15

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Dexory

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📦 Logística

🍽️ Alimentos e Bebidas

🏥 Saúde

Logistics • Food & Beverage • Healthcare

A Dexory é uma empresa de tecnologia que revoluciona as operações de armazém por meio de visibilidade em tempo real impulsionada por IA. Ao combinar robôs autônomos com insights de dados ao vivo, a Dexory otimiza a eficiência e agiliza os processos da cadeia de suprimentos em diversos setores, incluindo varejo, fabricação, alimentos e bebidas, e farmacêutico. Sua plataforma DexoryView fornece inteligência acionável para capacitar equipes a gerenciar inventários com alta precisão e reduzir custos operacionais.

Descrição

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

🎯 Requisitos

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. • Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. • Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. • Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). • Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. • Fluent Spanish speaking skills would be desirable.

🏖️ Benefícios

• Health insurance • 401k • 20 days annual leave • Social security etc.