Customer Success Architect

🕒 Julho 11

🦌 Connecticut, New York, +3 estados a mais – Remoto

🦌 Connecticut – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $142.000 - $230.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Palo Alto Networks

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔒 Cibersegurança

🏢 Corporativo

💰 $1.000.000 Seed Round - Morta Security em 2013-02

Cybersecurity • Enterprise

A Palo Alto Networks é uma empresa global de cibersegurança que fornece plataformas, produtos e serviços baseados em IA para proteger redes, workloads em nuvem, endpoints e aplicações. Seu portfólio inclui firewalls de próxima geração, ofertas SASE e Prisma Cloud (CNAPP), a suíte de operações de segurança Cortex (XDR, XSOAR, XSIAM) e os serviços de inteligência contra ameaças e resposta a incidentes da Unit 42. A Palo Alto Networks ajuda empresas a proteger implantações de IA, automatizar fluxos de trabalho SOC e prevenir, detectar e responder a ameaças sofisticadas em ambientes híbridos e multi-nuvem.

Descrição

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives. • Build, maintain, and execute strategic account plans for your customers. • Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings. • Serve as the primary advisor across technical initiatives and strategic business outcomes. • Identify and mitigate risks within your customer portfolio. • Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value. • Act as the voice of the customer to influence product development and customer success strategies. • Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI. • Deliver strategic insights to help customers achieve their business goals. • Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

🎯 Requisitos

• 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services. • Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes. • Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences. • You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion. • Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling. • Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems. • Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

🏖️ Benefícios

• Employee benefits information can be found here.