Customer Success Manager

🕒 Julho 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $148.500 - $181.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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SambaNova Systems

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🤖 Inteligência Artificial

🔧 Hardware

🏢 Corporativo

Artificial Intelligence • Hardware • Enterprise

A SambaNova Systems é uma empresa de tecnologia focada no avanço da inteligência artificial e do deep learning. Eles oferecem uma plataforma de IA de nível empresarial, construída especificamente para IA generativa, permitindo que organizações de diversos setores implantem rapidamente capacidades de IA de última geração. A plataforma da SambaNova integra desde chips de hardware até modelos de IA, oferecendo soluções poderosas para computação de alto desempenho e cargas de trabalho de IA. Sua tecnologia é utilizada em áreas como ciência, aplicações do setor público e desenvolvimento de soluções de IA soberana. As inovações da empresa incluem alternativas aos GPUs, inferência de IA em alta velocidade e sistemas de hardware de IA escaláveis.

Descrição

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion. • Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform. • Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments. • Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team. • Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments. • Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams. • Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption. • Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

🎯 Requisitos

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software. • Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences. • Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams. • Proven track record of driving adoption, retention, and expansion within a technical enterprise product. • Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment. • Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences. • Bachelor's degree or equivalent experience in a technical or business field.

🏖️ Benefícios

• 95% premium coverage for employee medical insurance • 77% premium coverage for dependents • Health Savings Account (HSA) with employer contribution • Dental insurance • Vision insurance • Short/Long term Disability insurance • Basic Life insurance • Voluntary Life insurance • Accidental Death & Dismemberment (AD&D) insurance • Flexible Spending Account (FSA) options including Health Care, Limited Purpose, and Dependent Care • Subscription to Headspace • Gympass+ membership with access to physical gyms • One Medical membership • Counseling services with an Employee Assistance Program • Well-being benefits for dependents