Bilingual Customer Success Manager / School Experience Manager

🕒 Julho 20

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $50.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 11%

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Faria Education Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2008

📚 Educação

Education

A Faria Education Group é líder global em sistemas e serviços de educação internacional, capacitando mais de 10. 000 escolas e 4 milhões de estudantes em 155 países. A empresa oferece um conjunto completo de soluções para gestão curricular, ensino e aprendizagem, admissões, comunicação entre escola e família, cursos online e desenvolvimento profissional. Seus principais produtos incluem ManageBac, OpenApply, Atlas e SchoolsBuddy, desenvolvidos para otimizar processos e elevar a excelência educacional. A Faria Education Group está comprometida com a inovação e a excelência, oferecendo suporte integrado para aprimorar a experiência educacional de estudantes, educadores e famílias em todo o mundo.

Descrição

• Own and manage senior stakeholder relationships at group HQ and across school campuses • Lead executive business reviews and annual strategic reviews, articulate ROI, and align the roadmap with educational priorities • Build multi-threaded relationships and develop internal champions across regions and campuses • Manage leadership transitions and champion turnover risk • Develop and own multi-year account plans covering retention, product expansion, and NRR growth targets • Identify and qualify upsell and cross-sell opportunities • Partner with Sales on commercial negotiations, group-level agreements, and multi-year contract structures • Track product adoption and proactively address low usage or reduced champion knowledge • Lead recovery plans for at-risk schools and monitor competitive risk • Coordinate internal teams and act as the primary internal coordinator and accountability point for assigned group accounts • Coordinate with regional School Experience Managers to ensure consistent client experience • Brief Support on escalations and liaise with Product on feature gaps • Own the client relationship for new school onboarding within the group • Coordinate implementation, product adoption, and rollout plans • Lead change management during major rollouts, aligning timelines, training, and communications • Translate rollout plans into adoption milestones and track usage at group and school levels • Identify adoption gaps and change-fatigue risks and mobilize internal teams • Maintain stakeholder maps, health scores, renewal risk, and account plans in Salesforce and Planhat • Contribute to portfolio health reviews and board-level reporting on strategic accounts

🎯 Requisitos

• Entry-level Customer Success Manager / School Experience Manager • Significant K-12 instructor and leadership experience • Fluent in both Spanish and English • Willingness to work EST hours and support calls primarily during European time zones • Previous school leadership experience, such as principal, director, coordinator, or department chair • Comfort coordinating across Sales, Support, Product, and Implementation without formal authority • Valid passport • Experience with account planning, renewal risk management, and commercial negotiation (nice to have) • Familiarity with CRM and customer success platforms such as Salesforce and Planhat (nice to have) • Track record of managing senior, multi-stakeholder relationships, including executive business reviews (nice to have)

🏖️ Benefícios

• PTO (15) • Holidays (12) • Private Health Insurance • Retirement Savings • Full training during induction and further training throughout employment • Additional OTC earnings potential • Potential career development opportunities • Remote work arrangement • Potential for 20% travel to school/organizational sites

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