Strategic Customer Success Manager

🕒 Julho 21

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Miter

SiteLinkedInTodas as Vagas

1 - 10 funcionários

☁️ SaaS

👥 RH Tech

🏗️ Construção

SaaS • HR Tech • Construction

A Miter é a principal fornecedora de software para RH, folha de pagamento, controle de ponto, agendamento e conformidade, especificamente projetado para empreiteiros na indústria da construção. Sua plataforma abrangente oferece soluções para integração, atração e retenção de funcionários, gerenciamento de folha de pagamento na construção com salários predominantes e taxas sindicais, além de garantir conformidade em projetos de obras públicas. As ferramentas baseadas em nuvem da Miter permitem um controle de ponto simplificado, gestão de despesas e agendamento de força de trabalho, aprimorando a produtividade e eficiência das empresas de construção. A plataforma também integra-se perfeitamente a outros sistemas, oferecendo relatórios de folha de pagamento certificados, benefícios complementares, custos de trabalho e soluções de gestão de fornecedores. Empreiteiros de todos os tamanhos confiam na Miter para gerenciar suas equipes, projetos e pagamentos com precisão e facilidade.

Descrição

• Own a portfolio of strategic accounts (~$2–$3M in ARR) and carry the number for both gross revenue retention (GRR) and net revenue retention (NRR), proactively forecasting and de-risking every renewal. • Drive deep, durable adoption of the Miter platform across payroll, HR, and finance workflows — monitoring health signals, building success plans, and intervening early to keep accounts on track to value. • Identify, qualify, and advance Customer Success Qualified Leads (CSQLs) — surfacing upsell and cross-sell opportunities and partnering with Sales to convert them into expansion revenue. • Establish and deepen trusted-advisor relationships with executive sponsors (CEO, CFO, COO, VP of HR/Operations), running executive business reviews that tie Miter to measurable business outcomes. • Build and maintain account plans for each customer — stakeholder maps, success metrics, value-realization roadmaps, and risk registers — and execute against them with clear milestones. • Serve as the point of accountability when issues arise, coordinating cross-functional response, communicating clearly with executives, and driving escalations to resolution. • Operate with minimal oversight to push initiatives, renewals, and expansion efforts across the finish line — owning outcomes end-to-end, not just activities. • Work closely with Launch, Sales, Solutions Engineering, Support, Product, and Engineering to ensure seamless handoffs, relay customer insights, and advocate for improvements that reflect customer needs and industry trends. • Contribute to playbooks, process improvements, and team best practices — turning learnings into leverage as we grow the Strategic CS motion.

🎯 Requisitos

• 6+ years in customer success, account management, consulting, or a fast-growing services/ops role — ideally owning enterprise or strategic accounts • Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota • Experience building relationships with and presenting to C-suite and senior executive stakeholders • Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products • Strong account-planning and project-management skills; able to manage multi-month initiatives and drive them to completion • Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion • Ability to understand integrations, APIs, and technical documentation well enough to unblock customers • Consistently handle escalated account situations and drive them to resolution while keeping internal executives and client stakeholders aligned. • Highly organized, detail-driven, and adaptable when things aren’t fully defined • HCM, ERP, and/or construction industry exposure (a plus)

🏖️ Benefícios

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. • Flexible PTO: Take the time you need to recharge and be your best self. • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. • Learning & Development: We offer every employee an annual educational allowance to explore external professional development. • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. • Community: Company-wide and team-specific off-sites per year.