Customer Solutions Manager

🕒 Julho 27

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Accorded

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🏥 Saúde

☁️ SaaS

🤝 B2B

💰 Series A - Accorded em 2021-12

Healthcare • SaaS • B2B

A Accorded é uma empresa de dados e serviços atuariais focada em saúde. Ela disponibiliza a plataforma de dados atuariais gerenciada Acumen, que converte reivindicações fragmentadas e outras fontes em tabelas atuariais de alta qualidade prontas para análise, e combina esse software com especialistas atuariais habilitados pela tecnologia. A Accorded atende planos de saúde, prestadores de serviços e empregadores com soluções para ajuste de risco, modelagem de episódio de cuidados, benchmarking dinâmico, desempenho de contrato e análise de ROI. A plataforma é independente de armazém, enfatiza a segurança empresarial (SOC 2 Tipo II, criptografia, trilhas de auditoria) e é projetada para modernizar fluxos de trabalho atuariais e fornecer inteligência financeira nas decisões de risco de saúde, com clientes entrando em operação em semanas.

Descrição

• Manage all post-sales activity for a growing book of customers via strong relationship building, planning, and execution • Demonstrate a deep understanding of customer goals and objectives such that you can: become a trusted value-based contracting advisor, develop strategic plans to meet customers' needs, scope and sell new Accorded software and services business, and represent the customer's voice internally to ensure Accorded delivers products and services that meet customers' needs • Maximize customer satisfaction, return on investment, and engagement across assigned book of business • Work with Accorded's product and actuarial teams to develop data-driven solutions to customer needs, linking results to customers' key priorities and objectives • Work with Sales, Product, and Engineering to influence and shape Accorded's product strategy and roadmap, drive operational and process improvements to address emerging customer needs, and prioritize product feedback requests • Support sales and go-to-market efforts, as needed • Act as a subject matter expert in the use of Accorded products to drive customer product onboarding, adoption, and engagement, in partnership with Product and Engineering, and inform Accorded's go-to-market strategy

🎯 Requisitos

• 4+ years of healthcare provider, payer, and/or life sciences experience, with an understanding of basic healthcare finance concepts (e.g., PMPM, trend) • Experience in Value Based Care preferred • 4+ years of customer-facing healthcare consulting, professional services, or customer Solutions experience (experience with a SaaS company dealing with healthcare utilization data strongly preferred) • Strong cross functional communication skills • Strong project management experience • Proficiency with data driven story telling • Demonstrated flexibility and adaptability, thriving in ambiguous, constantly changing, high-pressure environments, ability to wear many hats • Strong organizational skills and attention to detail • Cross-functional collaboration and negotiation skills

🏖️ Benefícios

• equity participation