IT Operations Manager

🕒 Junho 15

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Accredited Labs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2023

🤝 B2B

🔧 Hardware

B2B • Hardware

Accredited Labs é uma rede nacional de laboratórios de calibração com acreditação ISO/IEC 17025 que oferece calibração precisa, reparo, venda de equipamentos e aluguel de balanças para instrumentos industriais e laboratoriais. Eles oferecem serviços in loco e por correspondência em uma ampla gama de disciplinas de metrologia (massa, temperatura, pressão, dimensional, força/torque, eletrônica, umidade de grãos, tempo, etc. ), enfatizando documentação pronta para auditoria, conformidade regulatória e rápida execução. A empresa apoia fabricantes, instalações médicas e farmacêuticas, clientes do setor aeroespacial e de semicondutores, combinando relacionamentos de serviço locais com padrões de qualidade nacionais.

Descrição

• Own the relationship with our Managed Service Provider, setting expectations, SLAs, and priorities across help desk and end-user support, network and firewall / NOC, server and cloud administration, and security and compliance operations. • Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching). • Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform. • Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation. • Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene. • Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response. • Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP. • Identify workflow inefficiencies across IT operations and the business systems stack, and recommend or implement system enhancements, customizations, or automation to improve operational productivity. • Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data. • Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions.

🎯 Requisitos

• 5–8+ years of progressive experience in IT operations, infrastructure, or systems administration, including direct ownership of network and cloud environments. • Demonstrated experience managing a Managed Service Provider or external vendors against SLAs, including help desk, network/NOC, and security operations. • Hands-on administration across Microsoft 365 / Azure, AWS, and Google Workspace / GCP, with experience leading or contributing to a cloud consolidation or migration onto AWS. • Experience administering an identity management platform such as JumpCloud, Okta, or Entra ID — SSO, MFA / conditional access, directory, and lifecycle automation. • Strong networking fundamentals: firewalls, VLANs, VPN, Wi-Fi, and multi-site connectivity. • Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus. • Working knowledge of APIs, ETL tools, or middleware solutions, and a basic understanding of database concepts. • Strong communication skills, written and verbal, with a proven ability to translate technical issues into business language for non-technical stakeholders. • High attention to detail, strong problem-solving capabilities, and a proactive mindset. • Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, multi-site environment.

🏖️ Benefícios

• Comprehensive medical coverage to support your well-being • Preventive and restorative care to keep you smiling • Coverage for eye exams, glasses, and contacts • Plan for your future with our retirement savings plan and generous employer match • Peace of mind with fully covered life insurance • Enjoy a healthy work-life balance with paid time off • Celebrate and recharge with paid company holidays • All necessary tools and technology supplied to help you succeed