Workflow Solutions Consultant – West Coast Territory

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ACDI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1994

🛍️ Comércio Eletrônico

📚 Educação

🤝 B2B

eCommerce • Education • B2B

A ACDI é uma fornecedora de soluções tecnológicas especializada em gestão de impressão e serviços relacionados. Eles oferecem produtos como o software de gestão de impressão PaperCut e várias soluções de pagamento e segurança para ajudar organizações a otimizar seus processos de impressão e gerenciamento de documentos. Com um forte foco em atendimento e suporte ao cliente, a ACDI busca aumentar a eficiência operacional e a segurança para empresas de diversos setores, incluindo educação, saúde e jurídico.

Descrição

• Drive workflow and ScanShare solution growth through a combination of technical pre-sales support, partner enablement, account engagement, and opportunity development within assigned territories and across ACDI regions • Support ACDI staff and dealer partners on pre-sales workflow and solution-related engagements • Engage prospects and partners in discovery and assessment meetings to understand current workflows, requirements, and technical environments • Design, demonstrate, and position workflow solutions that align with customer needs and business outcomes • Provide pre-sales support for complex and/or larger workflow opportunities • Perform solution demonstrations, Proofs of Concept (including demo installs), and presentations both online and onsite • Draft supporting documentation related to workflow solutions, including Statements of Work (SOWs), Letters of Intent (LOIs), workflow diagrams, Visio/network diagrams, and other supporting materials • Attend appointments in-office or in the field, including but not limited to pre- and post-sales meetings, demos, webinars, partner reviews, tradeshows, vendor events, and training sessions • Train dealer partners, sales teams, and support staff on ScanShare and workflow solutions, best practices, and use cases • Coach partners on discovery, solution positioning, and workflow-focused selling strategies • Support onboarding and ongoing development of new and existing partners to increase solution adoption and effectiveness • Work across multiple departments to ensure workflow solutions are implemented successfully, documented properly, and continuously improved • Oversee aspects of the project lifecycle, including requirements analysis, solution design, implementation support, and quality assurance • Act as a technical and workflow advisor to clients and partners during implementations and complex engagements • Provide post-sale guidance and recommendations to ensure client understanding, solution uptime, and overall satisfaction • Assist with bid proposals and administrative documentation related to workflow opportunities when needed • Maintain accurate documentation of activities, opportunities, and pipeline related to workflow solutions within Zoho CRM • Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes • Maintain professional and technical knowledge by attending training events, workshops, vendor sessions, and reviewing relevant publications • Contribute to team efforts and perform related duties as needed

🎯 Requisitos

• Bachelor’s degree in a technical or business-related field preferred, or equivalent combination of education and experience • 3 to 5+ years of experience in workflow solutions, solution consulting, technical pre-sales, partner management, or related roles • Experience within print, document management, or workflow automation environments strongly preferred • Experience presenting to executive-level management required • Strong professional communication skills (phone, email, and in-person), problem-solving ability, negotiation skills, technical capacity, and collaboration • Hands-on experience with CRM systems; familiarity with Zoho applications is a plus • Excellent organizational skills with the ability to anticipate needs, prioritize work, and manage multiple engagements • Experience exercising discretion and confidentiality with sensitive company or customer information.

🏖️ Benefícios

• Remote work options