Technical Support Engineer

🕒 Junho 10

🌵 Arizona, California, +9 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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acre security

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

🔒 Cibersegurança

🔐 Segurança

🏛️ Governo

Cybersecurity • Security • Government

Acre Security é uma provedora de soluções de segurança física e digital líderes de mercado, projetadas para atender a diferentes necessidades de segurança em múltiplos setores. Desde 2012, a Acre tem se dedicado a entregar serviços de segurança físicos e digitais robustos, sob medida e preparados para o futuro, que protegem pessoas, patrimônio e dados. Seu portfólio inclui sistemas de controle de acesso, soluções de detecção de intrusão, gestão de visitantes e redes de comunicação seguras, todos projetados para se integrar de forma transparente e se adaptar ao cenário de segurança em constante evolução.

Descrição

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via phone, ticketing systems, and other support channels • Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience • Continuously test Acre software and integrations to support quality assurance and product reliability • Respond to incoming customer calls and technical inquiries requiring assistance • Participate in an after‑hours on‑call rotation to support customers 24/7/365 • Maintain accurate documentation and records within support and ticketing systems • Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes • Create and maintain weekly or monthly reports as directed by leadership.

🎯 Requisitos

• Strong customer service and communication skills • Excellent analytical and troubleshooting abilities • Fluency in English (written and verbal) • Strong organizational skills and attention to detail • Ability to learn quickly and perform effectively in a fast‑paced environment • Strong time‑management skills with the ability to multitask • Familiarity with Microsoft operating systems and networking fundamentals • Preferred: Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment • Exposure to software testing, system integrations, or quality assurance activities • Degree in Information Technology, Systems, Engineering, or equivalent practical experience • CompTIA certifications (A+, Network+, Security+)

🏖️ Benefícios

• Be part of a disruptor – Help move security forward with a company that challenges the status quo • Learn from industry leaders – Work alongside experts and innovators in security technology • Drive meaningful impact – Your work will directly support customers and protect critical infrastructure • Access professional development, training, and growth opportunities • We offer a competitive compensation package and locally compliant benefits