Technical Analyst, Pharmacy Support

🔥 1 hora atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $24 - $27 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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ScriptPro

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1994

⚕️ Seguro de Saúde

💊 Farmacêutico

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

ScriptPro é uma empresa que oferece uma ampla gama de soluções operacionais, financeiras e clínicas para farmácias. Seus serviços incluem avançados sistemas de gestão e fluxo de trabalho para farmácias, dispensação robótica de receitas e soluções de cuidado personalizado para pacientes, visando melhorar a eficiência das farmácias e os resultados dos pacientes. Com mais de 30 anos de inovação no setor farmacêutico, a ScriptPro está comprometida em ajudar as farmácias a otimizar suas operações e proporcionar um atendimento excepcional aos pacientes, fazendo avanços significativos na adesão e gestão de medicações.

Descrição

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Conduct technical analysis and review of system performance • Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow • Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests • Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned • Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously • Work a queue of tickets based on priority and impact to the customer • Recommend workflow changes based on pharmacy needs and recommended best practices • Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality • Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users • Build customer relationships through providing superior customer service • Document all job functions using Siebel with a high level of data quality • Proactively monitor systems for performance and connectivity to minimize or eliminate downtime • Coordinate support for onsite field technicians and shipment of parts to sites • All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area. • Perform other duties as assigned by a supervisor or manager.

🎯 Requisitos

• An associate degree in computer science or a related field is preferred • 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting • Advanced knowledge of desktop and peripheral hardware troubleshooting • Experience supporting proprietary software applications • Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. • Working knowledge of connectivity and networking concepts • Intermediate knowledge of SQL databases and query syntax • Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) • Experience with SLA-driven resolution environments • Efficient typing skills are a must; candidate must be able to type 50 WPM • Positive attitude, drive, and tenacity • Ability to thrive in a position supporting a constantly evolving and growing industry • Excellent written and verbal communication skills • Ability to multitask with varying priorities, while still maintaining a high attention to detail • Exemplary attendance, reliability and punctuality • Outstanding customer service skills • Strong problem-solving and analytical skills.

🏖️ Benefícios

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs • Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.