Senior Technical Support Engineer

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🕒 Junho 4

🗻 New Hampshire, New Jersey, +2 estados a mais – Remoto

🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Lumine Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📡 Telecomunicações

📱 Mídia

🤝 B2B

💰 $310.000.000 Post-IPO Debt - Lumine Group em 2024-03

Telecommunications • Media • B2B

O Lumine Group é um adquirente e operador de negócios de software de comunicação e mídia, adotando a estratégia de compra e retenção. Adquire, fortalece e faz crescer empresas que oferecem sistemas de suporte empresarial (BSS), sistemas de suporte operacional (OSS), aplicativos de rede e soluções de conteúdo/mídia para operadores e clientes corporativos em todo o mundo. O Lumine enfatiza a propriedade de longo prazo, orientação operacional em nível de portfólio por meio de um manual de melhores práticas e o fortalecimento de empresas autônomas, com foco no crescimento dentro de um ecossistema global.

Descrição

• Respond to and resolve customer support tickets across multiple products and platforms • Diagnose and troubleshoot software, hardware, and network issues • Implement workarounds and permanent fixes for customer-impacting problems • Collaborate with development teams to escalate and resolve critical bugs • Maintain accurate documentation of issues, resolutions, and processes • Develop Method of Procedure (MOP) documents for standard support activities • Ensure compliance with service-level agreements (SLAs) and internal quality standards

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, or a related field • 5+ years of experience in Support, QA, Systems Engineering, or another similar role • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills for effective customer interaction • Ability to work under pressure and manage multiple priorities • Capable of working with minimal supervision • User-level knowledge of Linux • Competent in analyzing packet captures with Wireshark • Expertise in mobile network technologies including 4G/LTE, and 5G core components (UPF/SMF) • Knowledge of cloud platforms and virtualization technologies • Kubernetes and Red Hat OpenShift (OCP) expertise • Knowledge of 4G and 5G Small Cells • Familiarity with Fixed Wireless Access (FWA) technologies and implementations • Basic understanding of databases (MariaDB, MySQL) • Shell scripting basics • Acquainted with Grafana, Elasticsearch, and Kibana

🏖️ Benefícios

• After-hours and weekend on-call availability on a rotating basis • Occasional night or weekend work required for scheduled maintenance windows