Technical Support Engineer

🕒 Maio 23

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Wildix

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2005

📡 Telecomunicações

☁️ SaaS

🏢 Corporativo

Telecommunications • SaaS • Enterprise

A Wildix é uma fornecedora líder de soluções de comunicação unificada aproveitando a tecnologia de nuvem para melhorar a comunicação e a colaboração empresarial. Sua plataforma integra vários recursos como videoconferência, mensagens, webinars e serviços VoIP, todos projetados para impulsionar vendas e melhorar a eficiência operacional. Com um forte foco em segurança e interfaces amigáveis, a Wildix visa simplificar os processos de comunicação para empresas em todo o mundo.

Descrição

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores • Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack • Collaborate with project delivery and engineering teams on technical validation and remote diagnostics • Perform structured network checks, assess PoE and internet readiness, and help onboard new locations • Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms • Liaise with third-party installation partners and help ensure quality standards are met • Document recurring issues and contribute to internal support and training materials • Support remote access configuration and ensure systems are online and monitorable • Travel occasionally for site visits during pilot rollouts and escalated support cases

🎯 Requisitos

• 7+ years of experience in VoIP or UCaaS technical support • Deep understanding of IP networking, including subnets, NAT, port forwarding, PoE switches, and firewalls • Experience with DECT systems, SIP provisioning, and hardware diagnostics • Strong troubleshooting mindset with the ability to resolve issues quickly and independently • Clear communication with both technical and non-technical audiences • Self-starter attitude with comfort working remotely and managing multiple deployments • Willingness to travel regionally in the US for installations, training, and escalations, up to 20%

🏖️ Benefícios

• Generous time off • Major Medical, Dental, Vision, and Life Insurance • Disability and AD&D coverage • 401(k) retirement plan • Access to specialized programs and industry events • Top-tier tech equipment for success