Staff – Advanced Technical Support Engineer – Switching, EX/QFX

🕒 Maio 20

🏄 California, Texas – Remoto

🏄 California – Remote 🤠 Texas – Remote

💵 $105.500 - $243.000 / ano

⏰ Tempo Integral

🔴 Especialista

📞 Engenheiro de Suporte

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Hewlett Packard Enterprise

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2015

🏢 Corporativo

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

LinkedIn oficial da Hewlett Packard Enterprise, a empresa global de edge-to-cloud. Compartilhando nossa paixão e propósito por meio da tecnologia e inovação.

Descrição

• Troubleshoot sophisticated network related issues across the EX-series and QFX-series Switching product line. • Work directly with customers and engineering to investigate and resolve queries. • Develop deep product knowledge and take ownership of key Support responsibilities. • Advanced debugging, customer issue reproduction, mentoring, and writing clear documentation. • Document and reproduce customer problems and coordinate fixes by engineering department. • Manage critical customer accounts and escalation requests. • Troubleshoot hardware and software issues, replicate customer's environment, network problems in the lab. • Facilitate communication between customers, escalation and engineering for bug fixes/workarounds. • Provide ongoing technical and process training on new product developments and service offerings. • Serve as team escalation point for difficult technical and customer issues. • Participate as technical expert in product marketing meetings and support readiness project work. • Work with external partners, vendors, and customers to clearly document and distribute FAQs.

🎯 Requisitos

• Bachelor’s or Master’s in Computer Science, Information Systems, or a related field work experience can be substituted in lieu of a degree • 6+ years of experience supporting, designing, and implementing IP networks. • Candidates who have extensively worked on troubleshooting, implementing, and supporting large IP networks. • Certifications for switching and routing a plus. (JNCIA, JNCIS, JNCIP, JNCIE - CCNA, CCNP, CCIE) • Excellent verbal and written communication, presentation and customer handling skills. • Technical lead to provide mentoring and training for team members. • Ability to logically troubleshoot complex and high-impact problems. • IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) • IP routing protocols (BGP, OSPF, ISIS, RIP) • EVPN / VxLAN Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) • Traffic generator tools such as Spirent and IXIA. • MPLS, VPLS, L2, and L3 VPN MPLS Traffic Engineering, LDP, RSVP Multicast technologies NG-MVPN, PIM EVPN / VxLAN AI/ML experience a plus • Experience with Linux Perl/Unix scripting

🏖️ Benefícios

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion