Technical Support Engineer

🕒 Dezembro 23, 2025

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

📞 Engenheiro de Suporte

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Roboflow

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

Artificial Intelligence • Software • Computer Vision

Roboflow é uma plataforma abrangente criada para desenvolvedores construírem e implantarem aplicações de visão computacional. Oferecendo ferramentas para anotação de imagens, treinamento de modelos e implantação, suporta um fluxo de trabalho colaborativo otimizado para velocidade e eficiência. Com mais de 16. 000 organizações utilizando Roboflow, incluindo mais da metade da Fortune 100, a plataforma proporciona um processo simplificado para criar conjuntos de dados, treinar modelos e integrar soluções de IA em diversas indústrias.

Descrição

• Become the technical continuity for the customer’s computer vision deployment across your region. • Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints. • Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point. • Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment). • Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns. • Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance. • Partner closely with Product, Field Engineering, and Account Executives to relay customer insights. • Identify latch‑lifter opportunities that expand adoption of Roboflow technologies. • Ensure high-quality communication and expectation setting with customer stakeholders. • Participate in Support’s on-call rotation as needed.

🎯 Requisitos

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls). • Strong scripting skills in Bash and Python. • Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference. • Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices. • Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

🏖️ Benefícios

• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers • $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space • Cover up to 100% of your health insurance costs for you and your partner or family • Equity in the company so we are all invested in the future of computer vision