Integrations Support Engineer

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The Job Sauce

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11 - 50 funcionários

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Descrição

• Configure and maintain integrations between Further’s platform and external CRM, database, and third-party systems • Implement and support REST API integrations to extend platform functionality and improve operational connectivity • Ensure reliable and accurate data flow across integrated systems and troubleshoot integration-related issues as they arise • Configure internal tools and workflows to align with client-specific operational requirements • Utilize Python, SQL, and JavaScript to process, manipulate, and analyze data • Translate raw technical data into clear, actionable outputs and presentations for internal teams and clients • Diagnose and resolve technical implementation challenges across frontend systems, integrations, and data workflows • Partner directly with clients to understand business requirements and recommend technical solutions • Communicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholders • Manage and resolve customer support tickets through Zendesk with urgency and professionalism

🎯 Requisitos

• Working knowledge of Python and SQL for data processing, troubleshooting, and reporting • Experience configuring and supporting database and CRM integrations • Familiarity with REST APIs and third-party system integrations • Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously • Experience supporting SaaS implementations or customer-facing technical integrations is preferred • Familiarity with Zendesk or similar ticketing/support platforms is preferred • Exposure to healthcare, senior living, or revenue operations platforms is a plus • Experience utilizing AI for problem-solving and automating workflows is a plus

🏖️ Benefícios

• Professional development opportunities