IT Support Technician

🕒 Maio 1

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Interdependence

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

📱 Mídia

🤖 Inteligência Artificial

🤝 B2B

Media • Artificial Intelligence • B2B

A Interdependence é uma empresa estratégica de comunicações integradas que combina relações públicas, mídia social, marketing de influenciadores, marketing experiencial/eventos e desenvolvimento estratégico de marca com uma plataforma proprietária de análise preditiva de IA chamada Interviewed®. A agência utiliza relações com a mídia impulsionadas por IA e narrativas criativas para gerar mídia espontânea, aumentar o tráfego e conversões de sites, e aumentar a credibilidade da marca para clientes nos setores de tecnologia, saúde, biotecnologia, viagens e consumo. A Interdependence se promove como um parceiro orientado a resultados e habilitado por tecnologia para empresas que buscam campanhas de RP agressivas e direcionadas, além de marketing integrado.

Descrição

• Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues • Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms • Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune • Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup • Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting • Support device management, including configuration and maintenance of laptops and mobile devices • Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience • Collaborate with internal teams and external IT vendors or managed service providers as needed • Maintain a high level of customer service, ensuring a positive and supportive experience for all employees • Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations

🎯 Requisitos

• 5–7 years of experience in IT support, helpdesk operations, or a related technical support role • Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune • Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment • Excellent troubleshooting skills across common hardware, software, and connectivity issues • Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users • Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance • Experience supporting a remote workforce • Strong organizational skills and ability to manage multiple requests simultaneously • Ability to work independently while staying highly responsive and collaborative • Comfortable working U.S. business hours.