Senior Support Engineer, EBS

🕒 Abril 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $128.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Rimini Street

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

Rimini Street é líder global em suporte e serviços para software empresarial, fornecendo soluções de suporte de ponta a ponta para sistemas de missão crítica. A empresa é especializada em reduzir custos de suporte, preencher lacunas de competências tecnológicas e oferecer orientação estratégica de roadmap para prolongar a vida útil dos investimentos em ERP e impulsionar o crescimento dos negócios. Com ofertas que incluem serviços gerenciados e profissionais, soluções de segurança, interoperabilidade e serviços de conformidade, a Rimini Street dá suporte a softwares empresariais amplamente utilizados, como Oracle, SAP, Salesforce, Microsoft e outros. Ao aproveitar sua ampla equipe interna de engenharia, a Rimini Street oferece aos clientes um suporte incomparável, garantindo altos níveis de satisfação e redução de custos.

Descrição

• Provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. • Research, troubleshoot, and support multiple EBS modules for our global clients who use both r11i and R12 environments. • Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. • Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning. • Configure and customize Oracle ASCP modules to meet business needs. • Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems. • Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning. • Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline. • Participate in system testing, including unit testing, integration testing, and user acceptance testing.

🎯 Requisitos

• Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role • In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules • Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling • Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting • Desired understanding of ASCP integration with Global Order Promising, Order Management and Purchase Order • Excellent communication, interpersonal, and problem-solving skills. • Ability to work effectively with both business and technical teams. • Experience with at least one full end-to-end Oracle ASCP implementation is often required.

🏖️ Benefícios

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)