Support Engineer

🕒 Abril 30

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Prompt Therapy Solutions Inc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

⚡ Produtividade

☁️ SaaS

Healthcare Insurance • Productivity • SaaS

A Prompt Therapy Solutions Inc. é uma empresa que fornece soluções de software focadas em terapia, projetadas para aumentar a eficiência e a rentabilidade de clínicas. Oferecem uma gama de funcionalidades, incluindo agendamentos com suporte de IA, gerenciamento de pacientes, ferramentas de faturamento e relatórios. Sua plataforma atende a diversos tamanhos de práticas, desde clínicas iniciantes até grandes empresas, visando otimizar as operações das clínicas e melhorar a satisfação dos pacientes. As soluções de IA da empresa ajudam a agilizar os fluxos de trabalho para funções como recepcionistas, terapeutas, faturistas e proprietários de clínicas. Através de análises avançadas e processos automatizados, a Prompt Therapy Solutions busca modernizar a gestão de práticas e impulsionar o crescimento dos prestadores de terapia.

Descrição

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products • Meet (virtually) with customers and internal stakeholders to diagnose potential issues • Reproduce, debug, and identify root causes of issues in production and development environments • Write detailed technical specifications for product engineers to reproduce and resolve identified issues • Write performant scripts and database queries to resolve issues and respond to stakeholder requests

🎯 Requisitos

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities • Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.) • Ability to read and write code using at least one modern programming language • Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications • Proven experience debugging complex API integrations • Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours • Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership • Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

🏖️ Benefícios

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower