Technical Support Engineer

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🕒 Abril 23

🐊 Florida, New York, +2 estados a mais – Remoto

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $90.000 - $130.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Junction

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit

Junction é uma organização sem fins lucrativos que realiza hackathons e eventos de desenvolvedores em larga escala, de nível mundial, focados em inovação de tecnologia e inteligência artificial. Organiza encontros de destaque (como o Junction 2025 em Espoo, Finlândia) que reúnem engenheiros, designers e empreendedores para aprendizado intensivo baseado em projetos, networking e competições com empresas parceiras e prêmios. A Junction também apoia sua comunidade através de pré-eventos, bolsas, programas de voluntariado, empregos e canais online para conectar participantes e parceiros do setor.

Descrição

• Investigate and diagnose technical issues • Trace issues through logs and our services • Understand and reproduce errors to find the root cause • Share clear updates with customers and engineers • Think like an engineer, act like a support specialist • Read code to spot where things break • Use AI tools to speed up debugging • Make small fixes when appropriate, and escalate when needed • Deliver a great customer experience • Work with users from senior engineers to non-technical operators • Adjust your communication based on the audience • Respond quickly with accurate, thoughtful answers • Improve our documentation, tooling & processes • Write clear docs that reduce repeat questions • Build small tools or scripts to speed up your workflow • Flag recurring issues and suggest improvements

🎯 Requisitos

• You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. • You’re mission-driven. Building technology that improves healthcare matters to you. • You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet. • You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity. • You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with. • You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

🏖️ Benefícios

• Generous early stage options (extended exercise post 2 years employment) • Regular in-person offsites, last were in Tenerife and Miami • Monthly learning budget of $300 for personal development and productivity • Flexible, remote-first working - including $1K for home office equipment • Monthly budget of $150 to use towards a coworking space • 25 days off a year + national holidays • Healthcare coverage depending on location