Senior Project Manager, PMO

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷‍♀️ Gerente de Projetos

👻 Score fantasma 19%

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Acumen Fiscal Agent

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1995

🏥 Saúde

🏛️ Governo

Healthcare • Government

A Acumen Fiscal Agent é uma agência fiscal e intermediária fiscal de longa data que apoia programas de cuidados domiciliares auto-dirigidos e financiados pelo Medicaid em todo os Estados Unidos. Desde 1995, ela tem feito parcerias com participantes, famílias, programas estaduais e federais, organizações de atendimento gerenciado, condados e programas para Veteranos para gerenciar financiamento de cuidados, processar folhas de pagamento e impostos, preparar W-2s/1099s, lidar com a Verificação Eletrônica de Visitas (EVV), inscrever participantes e funcionários, acompanhar planos de gastos/orçamentos e faturar fontes de financiamento. A Acumen é especializada em permitir que pessoas que optam por cuidados auto-dirigidos empreguem e gerenciem seus trabalhadores de cuidados diretos, garantindo a conformidade com os requisitos do IRS, impostos estaduais e locais, e do Departamento do Trabalho.

Descrição

• Own high-impact projects from definition and planning through execution, implementation, stabilization, and transition to ongoing operations • Develop and manage project plans, timelines, milestones, dependencies, and critical paths • Clarify project objectives, scope, success criteria, roles, responsibilities, and governance • Coordinate execution across business, technical, operational, and vendor workstreams • Hold project teams and workstream owners accountable for commitments and outcomes • Manage scope, risks, issues, decisions, resources, and change control • Identify barriers early, drive resolution, and lead through go-live and operational handoff • Lead Acumen’s enterprise Zendesk rollout through implementation, go-live, stabilization, and future phases • Coordinate business and technical delivery for enterprise systems and technology-enabled transformation • Partner with Product, Technology, Operations, Customer Service, Training, Communications, Compliance, and other teams • Manage vendors and implementation partners across requirements, configuration, integrations, data migration, testing, and deployment • Lead cutover planning, launch readiness, hypercare, and stabilization • Establish operating cadences and decision-making processes; facilitate decision-, problem-solving-, and accountability-focused meetings • Influence stakeholders without direct authority and resolve misalignment across teams • Maintain project plans, RAID logs, decisions, actions, and supporting documentation • Identify emerging risks, develop mitigation plans, and escalate issues with impacts, options, and recommendations • Provide concise, accurate reporting to executives and stakeholders • Integrate testing, training, communications, process updates, and operational readiness into delivery • Establish readiness criteria, confirm business signoff, coordinate support models and transition to operations • Define and measure expected outcomes with business owners to ensure operational and customer value

🎯 Requisitos

• Bachelor’s degree in project management, business, information technology, operations, or a related field, or equivalent professional experience • 6–10 years of progressive project or program management experience • Independently leading complex, cross-functional enterprise projects • Lead technology implementations or business transformations with multiple business and technical workstreams • Manage vendors or implementation partners through go-live and stabilization • Strong planning, risk management, problem-solving, and decision-making capabilities • Excellent executive, written, verbal, facilitation, and interpersonal communication skills • Ability to work independently, make progress in ambiguity, and create accountability without direct authority • PMP, PgMP, or comparable project-management certification preferred • Implementing Zendesk or another CRM, customer-service, contact-center, or workflow platform preferred • Experience with SaaS implementations, integrations, APIs, ETL, data migration, and user acceptance testing preferred • Experience leading change management, training, communications, readiness, or adoption preferred • Experience in healthcare, human services, financial services, government programs, or another regulated environment preferred • Proficiency with Monday.com, Microsoft Project, Jira, Zendesk, or comparable tools preferred • Experience stabilizing or recovering projects that were behind schedule or lacked clear ownership preferred