Director, Professional Services

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Aderant

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

⚖️ Jurídico

💼 Consultoria

☁️ SaaS

Legal • Consulting • SaaS

Aderant é um fornecedor global de software de gerenciamento de negócios e práticas jurídicas que auxilia escritórios de advocacia a conduzir e modernizar suas operações administrativas. A empresa oferece plataformas e aplicativos SaaS baseados em nuvem — incluindo gerenciamento de práticas, tempo e cobrança (iTimekeep), entrega de faturas (BillBlast), conformidade (Onyx/OCG), recrutamento, calendários/processos, análises (Stridyn) e automação de trabalho para pagamento orientada por IA — projetados para grandes serviços profissionais e escritórios de advocacia. Aderant enfatiza IA, transformação em nuvem, segurança (SOC 2) e integrações para melhorar a precisão de faturamento, conformidade, operações financeiras e eficiência operacional para escritórios de advocacia em todo o mundo.

Descrição

• Lead delivery operations and customer implementations for the Expert and Sierra product lines across cloud and on-premise deployments • Report to the Senior Director of North America Services and serve as a key member of the Professional Services leadership team • Define operational goals, strategic initiatives, and organizational priorities supporting growth, profitability, and customer success • Lead day-to-day operations for Professional Services delivery teams • Build and scale a high-performing services organization focused on quality, efficiency, accountability, and customer satisfaction • Collaborate with Sales, Product Management, Product Development, Support, and Customer Success • Manage strategic customer relationships and executive-level communications • Drive revenue, utilization, margin, forecasting, and operational performance targets • Develop repeatable methodologies, governance standards, and best practices • Monitor operational metrics and KPIs including billable utilization, project profitability, resource forecasting, customer satisfaction, delivery performance, and project health • Improve scalability, automation, and operational efficiency • Establish project governance, escalation, and risk management practices • Drive accountability and transparency through dashboards, reporting, and project management tools • Lead continuous improvement initiatives • Partner on go-to-market strategies, implementation planning, and customer engagement models • Support resource planning, staffing strategies, and talent development • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams

🎯 Requisitos

• Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices • Experience leading enterprise software implementations in cloud and/or on-premise environments • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers • Strong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction • Ability to lead cross-functional initiatives and influence outcomes across multiple business areas • Experience within the legal technology industry or professional services market is preferred • Experience with financial management, ERP, or business management software solutions is preferred

🏖️ Benefícios

• Culture of innovation, collaboration, and personal growth • Diverse and inclusive workplace encouraging employees to bring their whole selves to work