Director, Professional Services

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Aderant

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

⚖️ Jurídico

💼 Consultoria

☁️ SaaS

Legal • Consulting • SaaS

Aderant é um fornecedor global de software de gerenciamento de negócios e práticas jurídicas que auxilia escritórios de advocacia a conduzir e modernizar suas operações administrativas. A empresa oferece plataformas e aplicativos SaaS baseados em nuvem — incluindo gerenciamento de práticas, tempo e cobrança (iTimekeep), entrega de faturas (BillBlast), conformidade (Onyx/OCG), recrutamento, calendários/processos, análises (Stridyn) e automação de trabalho para pagamento orientada por IA — projetados para grandes serviços profissionais e escritórios de advocacia. Aderant enfatiza IA, transformação em nuvem, segurança (SOC 2) e integrações para melhorar a precisão de faturamento, conformidade, operações financeiras e eficiência operacional para escritórios de advocacia em todo o mundo.

Descrição

• Partner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success. • Lead day-to-day operations for Professional Services delivery teams supporting Expert and Sierra solutions across cloud and on-premise environments. • Build and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction. • Collaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs. • Manage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio. • Drive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets. • Develop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes. • Monitor and manage key operational metrics and KPIs, including: Billable utilization, Project profitability, Resource forecasting, Customer satisfaction, Delivery performance, Project health indicators. • Identify opportunities to improve scalability, automation, and operational efficiency across service delivery processes. • Establish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges. • Drive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements. • Lead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes. • Partner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models. • Support resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth. • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams.

🎯 Requisitos

• Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations. • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices. • Experience leading enterprise software implementations in cloud and/or on-premise environments. • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance. • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery. • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers. • Strong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction. • Ability to lead cross-functional initiatives and influence outcomes across multiple business areas. • Experience within the legal technology industry or professional services market is preferred. • Experience with financial management, ERP, or business management software solutions is preferred.

🏖️ Benefícios

• Innovative culture • Collaboration opportunities • Personal growth and development