Client Engagement and Adoption Director – Site Technology

🕒 Abril 25

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Advarra

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1983

☁️ SaaS

🤖 Inteligência Artificial

Healthcare • SaaS • Artificial Intelligence

A Advarra é fornecedora de tecnologia integrada e serviços para pesquisa clínica, combinando revisão institucional e serviços de conformidade com plataformas de software para suportar todo o ciclo de vida do ensaio clínico. A empresa oferece serviços de revisão ética (IRB, IBC, DMC, adjudicação de endpoint), capacitação de sites e contratação de equipes de pesquisa, além de um conjunto de produtos em nuvem - incluindo eRegulatory, eConsent, eSource/EDC, CTMS e ferramentas de design de estudo - além de um motor de inteligência operacional alimentado por IA (Braid) para agilizar o início, o recrutamento e as operações dos ensaios. A Advarra atende patrocinadores, CROs, sites de pesquisa e instituições com foco na proteção dos pacientes, conformidade regulatória e aceleração dos resultados dos ensaios.

Descrição

• Drive customer engagement and maximize product adoption for key Advarra technology solutions • Develop and execute strategies that enhance user adoption, optimize customer experience, and improve/maintain retention • Build and maintain strong relationships with clients, ensuring proactive engagement and satisfaction • Manage the creation and ongoing support of adoption programs, workshops, and resources to support clients with effective platform utilization • Leverage product usage analytics to identify adoption trends, customer pain points, and opportunities for deeper engagement • Work closely with Product, Commercial, Marketing, and Client Success teams to align adoption strategies with business objectives • Identify and cultivate customer champions who can share success stories, participate in case studies, and contribute to community engagement • Partner with account teams to proactively address risk factors and drive expansion opportunities within existing accounts • Provide input to Product Management on existing and potential product features and enhancements, acting as a thoughtful conduit for client/user feedback • Provide input to Marketing and Commercial on relevant client feedback

🎯 Requisitos

• 8+ years’ experience in customer success, client engagement, or adoption-focused roles in a SaaS company • BS in Business or relevant degree or equivalent combination of education and experience • Solid understanding of clinical trials, including key stakeholder roles and the broader clinical trial technology ecosystem • Strong strategic thinking with a data-driven approach to measuring engagement and adoption • Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels • Ability to manage and scale adoption programs across multiple customer segments

🏖️ Benefícios

• health coverage • paid holidays • variable bonus