Customer Account Representative – Urology

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🕒 Maio 28

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $20 / hora

⏰ Tempo Integral

🟢 Júnior

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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Aeroflow Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2001

⚕️ Seguro de Saúde

👥 B2C

Healthcare Insurance • B2C

A Aeroflow Health é um parceiro de saúde personalizado que ajuda os pacientes a acessar equipamentos e suprimentos médicos cobertos por seguro, incluindo bombas de leite, produtos para diabetes, sono, continência e urologia. A empresa verifica a cobertura do seguro, envia a documentação necessária e entrega suprimentos selecionados na casa dos pacientes, enquanto faz parcerias com planos de saúde e provedores de saúde para melhorar a satisfação e os resultados dos pacientes.

Descrição

• Providing exceptional customer service to patients, healthcare professionals, and insurance companies • Handling a high-volume number of both incoming and outgoing phone calls daily • Updating account information, such as: product needs, insurance, contact information, etc. • Calling doctor’s offices to follow up on necessary paperwork needed • Reviewing paperwork received by a patient’s doctor • Placing resupply orders for current patients that receive incontinence supplies and catheters • Researching insurance payer requirements and understanding reimbursement procedures • Troubleshooting equipment problems and offering product changes

🎯 Requisitos

• High school diploma or GED equivalent • 1 year of customer service experience preferred • 1 year of call center experience preferred • Excellent written and verbal communication skills • Excellent critical thinking skills • Excellent De-escalation skills • Excellent active listening skills • Ability to multitask – shifting between open applications as you speak with patients • Ability to type 40+ words per minute with accuracy • Knowledge with different types of insurance such as medicare, medicaid, and commercial plans • DME supplies, specifically with incontinence and catheters

🏖️ Benefícios

• Competitive Pay • Health Plans with FSA or HSA options • Dental, and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends • free diapers • breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs and SO MUCH MORE!!