Client Success Lead

🕒 Junho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $172.500 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. • You will be responsible for managing contract renewals, updating pricing, and expansions. • You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. • You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs • You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship • You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

🎯 Requisitos

• 5+ years of B2B client-facing experience; preferably in a high-tech environment • Experience negotiating and closing commercial contracts (e.g., RFPs, renewals) • Excellent customer relationship management skills with the ability to manage strategic accounts • Experience in managing cross-functional projects with a high attention to detail • Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. • Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred • Comfortable using Salesforce and BI tools

🏖️ Benefícios

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount